Best digital concierge software for hotels in 2026

This guide compares seven tools hotels look at when they want a digital concierge: Estevano, HiJiffy, Canary Technologies, Duve, Akia, Asksuite and Mews. Estevano is our product and comes first. For the others, everything here comes from their own website, linked next to each entry with the date we checked it. When a website does not say something, the final table reads "Not published", not "No".

What to look at before you choose

Eight questions separate a tool that answers from one that runs the hotel:

• Languages. How many, and where: in the chat, on the phone and in the team console.
• Requests to the right department. Whether a request ends as an answer or reaches the right team as a task with a priority and a status.
• Bookings. Whether guests can book a table, the spa or an experience inside the conversation.
• Room service. Menu, opening hours and order status in front of the guest.
• Voice. Whether it answers the hotel's phone or only written messages.
• An app in your brand. Your logo and colours, or your own app in the stores.
• PMS. Which one it connects to, and whether it reads from it or writes to it.
• Pricing model. Whether it publishes prices and what unit it charges by.

Estevano

What it is. Estevano is an AI concierge for hotels. It looks after guests in their own language through the hotel's guest app, opened from a QR code in the room with nothing to download, and over the phone with Estevano Voice. Every request that needs a person reaches the right department as a ticket with a priority and a status.

Who it suits. Hotels and resorts that want in-stay requests carried out, not just answered, and want the app in their own brand. It runs in production at Santo Domingo Bay, in the Dominican Republic, with its own app on the App Store.

What it includes.

• An AI chat in 6 languages in the guest app, replying in the language the guest writes in.
• Room service with its menu and hours, and restaurant and spa bookings inside the chat.
• A console for the team with tickets by department, priorities and alerts on their phones.
• Estevano Voice for the phone, in up to 6 languages chosen by each hotel: an add-on in Essentials, with minutes included in Pro and Enterprise.
• Confirmations and notices by WhatsApp and email. Guests who write to the hotel on WhatsApp get the link to the app to carry on there.
• A read-only, revocable connection to Oracle OPERA Cloud via OHIP. Not on OPERA? Start without integration; for other PMSs, ask us.
• Essentials, Pro and Enterprise plans, priced per room per month, with the figure set in each proposal. Enterprise gives the hotel its own app in the stores. See the plans.

HiJiffy

What it is. HiJiffy describes itself as a guest communications platform for hotels and hotel groups, with its own AI called Aplysia.

Who it suits. Groups and hotels that want one inbox for web chat, social media, WhatsApp, SMS, email and OTA messages, and an assistant that helps close the direct booking.

What it includes.

• A booking assistant for the website and a virtual concierge that, according to its website, assigns in-stay requests to the right department, room service included.
• Restaurant reservations and spa treatment bookings from the concierge.
• Up to 132 languages depending on the plan, with 3 on the Basic plan.
• It understands voice notes in its messaging channels. For phone calls, its website presents an integration with Bookline.ai, whose voice assistant answers them.
• Check-in and upselling as add-ons on the Premium plan.
• Published starting prices, based on the number of rooms, with Basic, Pro, Premium and Enterprise plans.

Source: hijiffy.com, Virtual Concierge, Channels, Bookline and Plans and pricing, checked on 14-oct-2026.

Estevano vs HiJiffy, point by point.

Canary Technologies

What it is. Canary Technologies is a guest management platform for hotels covering arrival, stay and departure, with an AI line it calls Canary AI.

Who it suits. Independent, franchise and group hotels that want to digitise guest arrival and departure and sell upgrades, with messaging that needs no app download.

What it includes.

• Mobile check-in, tablet registration, a self-service kiosk, mobile keys and smart checkout.
• Messaging over SMS and WhatsApp, with an inbox that also brings in OTAs, WeChat, LINE and email.
• AI messaging responses, AI service ticket creation and translation in 100+ languages on the Advanced plan.
• AI Voice, which according to its website handles calls to book stays, change reservations, offer upgrades or route the call to your team.
• Mobile food and drink ordering, upsells, digital tipping and a digital hotel compendium.
• Its integrations page lists Oracle Hospitality, protel, Mews and Cloudbeds, among many others.
• Core, Advanced and Pro plans with custom pricing; it does not publish prices.

Source: canarytechnologies.com, AI Voice, Guest Messaging and Pricing, checked on 14-oct-2026.

Estevano vs Canary, point by point.

Duve

What it is. Duve describes itself as a unified guest experience platform for hotels.

Who it suits. Hotels that want online check-in, a web app in their brand and upselling in the same tool.

What it includes.

• Online check-in on every plan, with registration, ID and payment from the guest's phone.
• A web app with the hotel's logo, fonts and colours, opened from a link or a QR code with no app store.
• Digital menus and mobile ordering, for example for room service or the pool bar.
• AI agents that reply in 100+ languages over WhatsApp, SMS, email, in-app chat and Airbnb and Booking.com messages, and hand over to a person what they do not know.
• The pages we checked do not mention answering phone calls.
• Published prices: a minimum package of 120 USD a month on Basic, 150 on Pro and 200 on Premium; Enterprise on request.

Source: duve.com, DuveAI, Guest app and Pricing, checked on 14-oct-2026.

Estevano vs Duve, point by point.

Akia

What it is. Akia describes itself as an AI agent for hospitality and a guest experience platform, for hotels and vacation rentals.

Who it suits. Hotels and vacation rentals that want to automate messages and phone calls from one tool, with tasks for the team.

What it includes.

• A shared inbox for SMS, email, web chat, OTAs, WhatsApp and social media.
• AI Voice, on its Max plan, which according to its website transfers calls to the front desk, maintenance or housekeeping with a summary, books rooms and takes payment during the call.
• Mini apps inside the chat with no download: check-in, arrival guides, tipping and menus.
• Tasks and team chat, plus custom procedures the hotel writes for its AI.
• Its website lists integrations with Oracle Opera, Mews, Cloudbeds, Apaleo and StayNTouch, among others.
• Basic, Pro and Max plans, priced by quote.

Source: akia.com, AI Voice and Pricing, checked on 14-oct-2026.

Asksuite

What it is. Asksuite describes itself as an AI and communication platform for hotels, with a booking assistant called Sophia AI.

Who it suits. Hotels and chains whose main goal is selling more direct bookings from the website, WhatsApp and Instagram. Its website puts the focus on sales more than on the stay.

What it includes.

• An omnichannel inbox with WhatsApp, Instagram, Facebook Messenger, email and web chat.
• 50+ languages, according to the FAQ on its home page, with replies in text or audio.
• WhatsApp campaigns and agents for check-in and check-out messages, booking confirmations, surveys and abandoned bookings.
• More than 400 booking engines connected. It mentions PMS integration, but its integrations page does not name any.
• The pages we checked do not mention room service or answering phone calls.
• Pricing depends on the hotel's needs, with no published prices.

Source: asksuite.com and Integrations, checked on 14-oct-2026.

Mews

What it is. Mews is a cloud PMS that describes itself as an operating system for hotels, with POS, payments, revenue management, a channel manager and a booking engine on the same platform. It is not a digital concierge: it is the hotel's management system, with features for guests.

Who it suits. Hotels and groups changing PMS that want their guest tools from the same vendor.

What it includes.

• Guest self check-in, kiosks and digital keys.
• Messaging over SMS, WhatsApp, its guest portal, Booking.com and Expedia, with replies suggested by its AI that the team reviews before sending.
• Its AI can also create tasks for the team from messages.
• Upsells, plus bookable spaces and amenities as an add-on.
• The pages we checked do not mention a digital concierge or room service.
• Per-room pricing, with a tailored quote.

Source: mews.com, Guest messaging and Pricing, checked on 14-oct-2026.

How we made this guide

Estevano is our product: what we say about it comes from what runs in production. For the others we only used their own website, checked on 14 October 2026, with no reviews or opinions. We review it every quarter. If you work at one of these vendors and something has changed, write to us at hello@estevano.com and we will fix it.

To compare by kind of tool rather than by brand, see the comparison; to see a live deployment, the Santo Domingo Bay case.

All seven in one table

The table below sums up each entry. "Not published" means the vendor's website did not say it on the day we checked, not that the product lacks it. Before you decide, ask each vendor about what matters to you.