Understands and acts
Guests ask and it gets done
Guests write the way they talk, in their own language, and the concierge answers or opens the request for the right team.
One request, three different tools
A guest asks for two towels. The chatbot sends them to the front desk, the classic app hands them a form, and Estevano creates the ticket for Housekeeping.
Chat and console
What each tool actually does
Estevano next to traditional guest apps and booking chatbots.
| Capability | Estevano | Traditional guest appsGuest apps | Booking chatbotsChatbots |
|---|---|---|---|
| Understands requests and acts on themIt doesn't just answer. It creates the request and follows it through. | Yes | No | Partly |
| Automatic tickets by department | Yes | No | No |
| A full console for your teamTickets, bookings, menus and analytics. | Yes | No | No |
| Built-in room service and bookings | Yes | Partly | No |
| Truly multilingual, no templates6 languages in the app. The chat replies in the guest's own language. | Yes | Partly | Partly |
| Your brand, up to your own appFrom your logo inside Estevano to a branded app in the stores. | Yes | Partly | No |
| A hotel app with nothing to buildGuests get in with the QR code in their room. | Yes | No | No |
- Yes
- Partly
- No
We compare categories, not brands. Partly means it only goes halfway, or that it depends on the product.
Every yes, on screen
See every yes in the product
The same capabilities in the Estevano interface.
By department
Every request finds its team
The concierge handles the questions. Every request goes straight to the right team, with its priority.
Built-in bookings
When a restaurant is full, it suggests another
When a time is full, guests see other restaurants with tables that same day.
Full console
Every department's results
Management sees each department's workload in the same console, and how it shifts month to month.
Multilingual
Every guest uses their own language
The guest app and voice speak 6 languages. The team console runs in Spanish and English.
Your brand, nothing to build
The app carries your brand
With your own app, notifications reach the guest's phone with your hotel's icon and name.
Estevano Voice
It does the same on the phone
Set side by side with text-only chatbots and enterprise voice assistants.
| Capability | Estevano Voice | Text-only chatbotsText only | Enterprise voice assistantsEnterprise voice |
|---|---|---|---|
| A real phone voice | Yes | No | Yes |
| Takes real actionsIt goes beyond answering FAQs. | Yes | Partly | Partly |
| Verified guest identityRoom number and PIN. | Yes | No | No |
| White label for every hotelEach hotel with its own name and its data kept apart. | Yes | Partly | No |
- Yes
- Partly
- No
Real actions
The call ends in a ticket
Before it acts, Estevano Voice checks the guest's room number and PIN. Then it opens the ticket for the right team.
Real voice
It picks up the hotel's phone
Guests call the number they already know and Estevano Voice answers, using the name each hotel picks.
In production
Estevano already runs in real hotels
Santo Domingo Bay uses it every day with its own app on the App Store.
700+
Requests in the last month at Santo Domingo Bay
5,000+
Guest messages in the last month at Santo Domingo Bay
Production data for the last 30 days, as of 12 October 2026.
The demo
Not just another guest app
From the guest chat to the team console, the whole operation in one place.