Product
Your guests get an AI concierge that sorts out what they ask for, in their language. Your team gets one console to run the hotel.
For your guests
Guests ask for anything from their phone, in their own language, with nothing to download.
Every guest message turns into an action you can track.
It never makes up an answer. If it can't sort something out, or the guest asks for a person, it goes to the front desk and the reply lands in the same chat.
Orders straight from the room, with no paper and no middlemen.
Real tables and real sittings, so you never overbook.
If there's nothing at that time, the app suggests another of the hotel's restaurants with room that night.
Slots based on real capacity, not wishful thinking.
Your hotel, on every screen.
Guests scan the QR code in their room and the chat opens, with nothing to download.
For your team
Each department sees its own work, with its status and priority.
No request falls through the cracks.
The ring goes from green to amber to red as the minutes pass without anyone on it.
Normal, high or urgent, with a sound alert so urgent requests never wait.
Photos sorted into folders by restaurant, spa or room. One photo can sit in several folders without uploading it twice.
Edit your hotel yourself, with no IT tickets.
Restaurant and spa in one console, whoever made the booking.
Management
All from the same console, with no IT project.
Real operating data, not estimates.
The manager's home screen, with today's figures next to yesterday's.
Your team, organized by department.
You change the hotel's name and logo yourself from the console.
Internal notices for the whole team, or only for the roles you pick.
There's nothing to switch on. You run each module from the console, with its hours, policies and rules, and guests see it as soon as there's something in it.
Also included
What comes included in the console.
Estevano reads in-house reservations and guest profiles from your PMS via OHIP and refreshes them every few minutes, so each request is tied to a real room and booking. Read-only and revocable at any time. Not on OPERA? Start without integration and check guests in from the console.
Every room with its guest, and whether it has a PIN or checks out today. The PIN is never shown.
The front desk checks the room in, in three steps, and the guest gets an access PIN.
Bring in the information from your website when you start, section by section.
Every guest's bookings, requests and conversations in one place.
Confirmations and updates by WhatsApp and email. Guests can also message the hotel on WhatsApp.
Get started
Step into Hotel Aurora with the guest app and the console, or tell us about your hotel.
