Room service
Room service and restaurant bookings from a QR code
With Estevano, guests scan the QR code in their room to order room service or book a table without downloading anything.
With Estevano, guests scan the QR code in their room and the hotel's app opens in the browser, with nothing to download. From there they order room service from the hotel's menu and book a table against each restaurant's real sittings and tables. If there's nothing free at that time, the app offers another restaurant in the hotel with room that night.
Can guests order room service and book a table from a QR code?
Yes. A store app asks for a download, a sign-up and permissions before the first order; a QR code in the room only needs the phone's camera. The guest sees the menu, picks and confirms, and the order or booking reaches the right team.
The QR code can sit on a card, on the in-room TV or next to the phone. For more on how access works, see the guide to a guest app with nothing to download.
Room service from the hotel's own menu
The team builds the room service menu in the console, with categories, photos, prices and allergens. Each menu has its service hours, and ordering can be closed when needed, say when the kitchen shuts. If a dish sells out, it's switched off and stops showing.
Guests add dishes to the cart, see the total before confirming and follow the order in the app, from Received to In preparation to On the way. In the console, each order arrives with the room, the dishes and the guest's note, and becomes one more ticket for the team.
Table bookings against real sittings and tables
Each restaurant in the hotel has its own menu, opening hours and sittings for every service, from breakfast to dinner, with its tables set by size. Guests choose the restaurant, day, time and party size, and only see times when a table really is free.
If there's no room at the time they want, the app doesn't stop at "no availability". It offers another restaurant in the hotel with a table that night. The booking isn't lost, and the team doesn't have to hunt for an alternative over the phone.
Spa bookings against real capacity
The spa works the same way. Treatments have their length and price, and sessions fill up by real capacity. Guests book from the chat and the booking shows up in the console, marked as made by the guest or by the staff.
Confirmations by WhatsApp and email
Once a booking is confirmed, the guest gets the confirmation by WhatsApp and email, under the hotel's name. Guests who message the hotel on WhatsApp get the link to the app to carry on there.
The QR code opens the app and the PIN identifies the guest
The QR code takes guests to the hotel's app, but it doesn't say who's holding the phone. That's why the front desk checks the room in and the guest gets a PIN for the stay. It's what identifies them for anything done in their name. On the phone, for example, Estevano Voice asks for the room and PIN before ordering room service or booking a table.
If yours is an all-inclusive, also read room service at an all-inclusive resort. The rest of the modules are on the product page.
Frequently asked questions
Who keeps the room service menu up to date?
The hotel's own team, from the console. They change prices, photos, allergens and hours, and switch off a dish when it sells out.
What happens if the restaurant is full at that time?
The app tells the guest and offers another restaurant in the hotel with a table that night.
Can you run several restaurants with different hours?
Yes. Each restaurant has its own menu, hours and sittings for every service, with tables set by size.
How does the team find out about an order or a booking?
A room service order arrives in the console as a ticket, with the room and the dishes. Restaurant and spa bookings show up in the console with their source, guest or staff.
Do guests get a booking confirmation?
Yes, by WhatsApp and email, under the hotel's name.