Every fix comes with proof
Who does it, what it costs and the reviews asking for it, including the ones written in other languages.
Included in Enterprise
The cheapest fixes that improve your reviews the most
PolarPuffin reads your hotel's reviews and tells you each week which small fixes solve the most complaints, with the reviews to prove it. It comes included with Estevano Enterprise.
What it does
Your reviews become this week's to-do list
PolarPuffin reads what your guests say, sorts it by each part of the hotel and tells you what to fix first.
Drafted replies
It drafts replies to the reviews that need one. Your team checks them and posts them.
How each part of the hotel is doing
Complaints and praise by month for each topic, from breakfast to housekeeping, by platform, language or type of traveller.
How it works
Your team just makes the fixes
PolarPuffin puts the report together and, once a fix is done, checks whether the complaints go down.
- 01
We gather your reviews
From Google, TripAdvisor and Booking. Reviews in other languages come with a translation.
- 02
Your fixes arrive
A report by email with the smallest, cheapest fixes that solve the most complaints.
- 03
Do it and measure it
Mark the fix as done and see whether complaints on that topic drop over the following weeks.
With Estevano
Included in Estevano Enterprise
Hotels on Estevano Enterprise get PolarPuffin at no cost for as long as they stay on Enterprise.
During the stay and after it
Estevano looks after guests while they stay and PolarPuffin listens to what they say afterwards. PolarPuffin is made by Polargate, Estevano's technology partner.
Meet PolarPuffinEnterprise
- AI concierge and analytics
- Assisted onboarding
- Digital key and verified check-in
- PolarPuffin included
- Voice minutes included
- Custom PMS integration
What Enterprise includes
The hotel's own app in the stores, the digital key and now PolarPuffin too.
See the plansLive
Santo Domingo Bay
Estevano EnterprisePolarPuffin
Santo Domingo Bay already has it
Santo Domingo Bay runs on Estevano Enterprise and has PolarPuffin included for a year.
See the caseQuestions
What hotels ask
How much does PolarPuffin cost with Estevano?
Nothing. With Estevano Enterprise, PolarPuffin is included for as long as you stay on Enterprise.
What if my hotel isn't on Enterprise?
You can move up to Enterprise or sign up for PolarPuffin on its own at polarpuffin.com.
Where do the reviews come from?
We gather your reviews from Google, TripAdvisor and Booking.
What counts as a fix?
A small, cheap change one person at the hotel can make, like checking something every morning or putting up a sign. PolarPuffin ranks them by how many complaints they solve.
How does my team log in?
At polarpuffin.com/app, with a Google account or a code sent by email.
Get started
Your guests are already telling you what to fix
With Estevano Enterprise, PolarPuffin sorts it out for you every week.