Real deployment
Live in production
Dominican Republic
Santo Domingo Bay
- Its own app on the App Store
- Connected to Oracle OPERA Cloud, read-only
- Guest confirmations and notices on WhatsApp
Cases
Santo Domingo Bay runs on Estevano every day
Its guests ask through the hotel's own app and the team handles everything from the Estevano console. To protect its data, the screens on this page show a different hotel.
The hotel
A hotel where nothing stops
Guests from all over the world and several outlets. The kind of hotel where the phone, the chat and the corridor never go quiet, and a badly handled issue becomes tomorrow morning's review.
Also in the product
Guests from everywhere
Each guest picks their language in the app, and the chat replies in whatever language they write.
Several outlets
Restaurants, spa and room service, each with its own menu and hours.
Every issue counts
Anything urgent, like a water leak, jumps the queue and sounds an alert for the team.
What they use
What Santo Domingo Bay uses every day
Guest requests, room service and restaurant and spa bookings go through Estevano every day.
AI chat that opens the ticket
Every request becomes a ticket for the right department.
A guest app in the hotel's brand
Santo Domingo Bay has its own app on the App Store, under its own brand.
Room service with its own menu
An editable menu with its own hours. Every order reaches the team as a ticket.
Restaurant and spa bookings
Guests book in the app and the team runs them from the console.
Also in the product
The team owns the content
Hours, services and the photo gallery are updated by the team itself, no IT ticket needed.
Notices on WhatsApp
Confirmations and notices reach the guest on WhatsApp.
The outcome
It's the team's everyday tool
Requests arrive in the guest's language, reach the right department on their own and leave a trail. The team works from one console instead of jumping between channels.
Also in the product
Everything leaves a trail
Whatever a guest asks for, through the app, the chat or the phone, ends up in one place.
One console
Every department sees its tickets on one shared board, with how long each one has been waiting.
700+
Requests in the last month at Santo Domingo Bay
5,000+
Guest messages in the last month at Santo Domingo Bay
Oracle OPERA Cloud
Connected to its PMS, read-only
Production data for the last 30 days, as of 12 October 2026.
The demo
See how it would work at your hotel
Step into the demo hotel with the guest app and the console.