It picks up when the desk can't
Calls that would ring out get answered and reach the right department.
Estevano Voice
The AI voice receptionist that gets things done
It answers your hotel's phone in the guest's language and gets bookings and orders done.
- Room and PIN
- 6 languages
- Your existing number
The phone keeps ringing
Every missed call is a lost booking or request
At night, at peak times or on holidays, some calls go unanswered. Estevano Voice picks them up and logs every one in the console.
Every call on record
In the console, with the room, the language, the length and whether the guest was verified.
6 languages
It takes calls in up to 6 languages, and each hotel picks which.
Acts, not just answers
The call gets things done
It understands what the guest wants and takes care of it. No keypad menus.
Real conversation
A natural phone conversation in the guest's language. It picks up intent and nuance, no "press 1" menus.
Verified identity
The guest gives their room and PIN. It's checked on the server, the PIN is never exposed and repeated attempts get locked out. Every action is tied to a real guest.
Real actions
It books tables and spa treatments, orders room service and logs issues. Over the phone, no app needed.
Three voice tiers
From answering questions to running your hotel by phone
Each hotel decides how far its receptionist goes, and can change it from the console.
Tier 1
Informs
Your information concierge, by voice.
- Opening hours, directions, services and house rules.
- Your hotel's FAQs, answered by voice.
- Takes messages and puts calls through to the desk.
Tier 2
Checks availability
Openings and prices, by phone.
- Open slots at the restaurant, the spa and experiences.
- Prices for services and experiences.
- Based on the availability you manage in Estevano.
Tier 3 · Full operation
Acts with a PIN
Your hotel, run by phone.
- Restaurant and spa bookings by voice.
- Room service with room and PIN.
- Booking changes and cancellations.
Switch tiers from the console
Each tier turns on its own capabilities in the voice module. Anything that makes a change, like bookings or orders, needs room and PIN.
Add Estevano Voice to any plan
Pro and Enterprise come with minutes included, and extra minutes are billed separately. Your proposal has the exact price.
How a call works
From the first ring to the job done
The guest calls the way they always have, and the request lands in your team's console.
- 01
The guest calls
Your usual number. Nothing changes for them or for you.
- 02
It answers in their language
It works out what the guest needs and steers the call.
- 03
Checks identity if needed
For an action, room and PIN, verified on the server. For a question, nothing at all.
- 04
Acts and lets the team know
The booking, order or issue is created in the console and reaches your team.
Sample calls
What a call sounds like
Pick a call and follow it the way the guest hears it.
Room service with verification
- GuestI'd like a bottle of cava sent to my room.
- Hotel AuroraSure. To order it I'll need your room number and PIN.
- Guest518, ••••.
- Hotel AuroraPerfect, you're verified. One bottle of cava. Order placed, we'll bring it to your room.
What lands in the consoleRoom service · Bottle of cava · 518New request
White label
Guests hear your hotel
Estevano Voice runs underneath, invisible if you like. Each hotel has its own setup and its data kept separate.
It answers as your hotel
Your number, your voice and your brand up front.
Your usual number, or a new one
It connects to your current number, or we give Voice a dedicated one. Either way, it shows as yours.
Get started
Give your hotel a voice
It connects to your existing number.