The questions hotels ask us most

Estevano is an AI concierge for hotels. It understands what guests ask for in their own language, confirms it and opens a ticket for the right department. It covers room service, restaurant and spa bookings, maintenance issues, in-room TV and QR codes.

No. Estevano doesn't replace your PMS. It works alongside it, with your guests and your team. Your PMS stays exactly as it is.

6 in the guest app and on voice. The chat picks up the guest's language and replies in it. The staff console is in English and Spanish.

It hands over to your team. Estevano doesn't make answers up: if the information isn't loaded, it opens a ticket or asks the team to reply.

Once your team answers a new question, Estevano learns it for next time.

Today it runs in real hotels, such as Santo Domingo Bay in the Dominican Republic, with its own app on the App Store. If your hotel is in another country, tell us and we'll look at it.

Tickets by department with priorities and alerts, restaurant bookings with sittings and tables, the spa, room service with editable menus and hours, guest check-in, the hotel gallery and information, team announcements, analytics, in-room TV, QR codes and every hotel setting.

It gets things done. Voice isn't just for information: it books the restaurant and the spa, orders room service and logs maintenance issues. For any action, the guest identifies themselves with their room number and PIN.

Yes. The check happens on the server, the PIN is never exposed or stored in plain text (bcrypt), and repeated wrong attempts lock it to stop brute-force guessing. Every action is tied to a real guest.

Up to 6 languages, and each hotel chooses which.

No. Estevano Voice works with your current number. Guests call the same hotel number as always, with nothing changing for them or for you.

Yes. We can set up a dedicated number for your hotel if you'd rather not route it through your current switchboard. The number shows as yours, not as Estevano.

Three, depending on what you want it to do. The first gives information: opening hours, services and common questions. The second also checks the availability and prices your hotel manages in Estevano. The third also makes bookings, orders room service and changes or cancels bookings, using the guest's room number and PIN. All three take messages for your team.

Estevano Voice can be added to any plan. Pro and Enterprise come with minutes included, and extra minutes are billed separately. You get the exact price in your proposal.

Each hotel is a logical tenant with its own ID. Every guest record, ticket, booking and order is filtered by that ID in the database itself. One hotel can't read another's data, even on shared infrastructure.

Yes, we comply with the GDPR. The infrastructure is in the European Union. We only process guest data as far as needed to run the service, and we never sell it to third parties.

The PIN is stored with bcrypt (never in plain text) and always checked on the server. Repeated wrong attempts lock it to stop brute-force guessing. Guest actions are logged for audit.

Access goes by department role: front desk, F&B, maintenance, housekeeping and management. Everyone sees what they need to do their job.

It connects with Oracle OPERA Cloud. Estevano reads in-house reservations and guest profiles from your PMS via OHIP and refreshes them every few minutes, so each request is tied to a real room and booking. Read-only and revocable at any time.

Not on OPERA? Start without integration and check guests in from the console. For other PMSs, ask us.

Estevano doesn't touch the way you sell rooms. Your OTAs and booking engine stay exactly as they are. Estevano takes care of guests once they've booked, and of your hotel's day-to-day operations.

From the console itself: gallery, menus, opening hours, house rules and rooms. At the start you bring in the information from your website, and we can help you load it during setup if you like.

It depends on the plan. With Essentials, your hotel's logo and name appear inside the Estevano app. With Pro, your brand and colors inside the Estevano app. With Enterprise, your hotel has its own branded app in the app stores.

Yes. Estevano Voice can answer on your own number and under your own name. Estevano underneath, your brand in front.

Yes. Each hotel is an isolated instance with its own settings and its own data. Enterprise covers several hotels with data kept separate for each one, your own app in the app stores, a PMS integration built for you and PolarPuffin included.

In days, not months. We set your hotel up, you add your information, we generate the QR codes and the chat is ready. No IT project, no lengthy migration.

Request the demo and you'll get into Hotel Aurora, our demo hotel, with the guest app and the console. Then we'll put together a proposal for your hotel. Or email us at hello@estevano.com.