AI concierge for hotels

Your hotel has its own app. AI looks after every guest.

Estevano handles your guests' requests with AI and routes each one to the right department.

Try the demoI'm a guest
How your hotel sees it
  • The guest writes: “Can I check out at 2 pm and book a taxi for 8:30 pm?” Estevano replies: “I've passed it to the front desk and they'll confirm here.” The request lands in the Front desk console.
  • The guest writes: “Could you send up two towels and an extra pillow?” Estevano replies: “I'm letting Housekeeping know right now.” The request lands in the Housekeeping console.
  • The guest writes: “The air conditioning isn't cooling.” Estevano replies: “Sorry about that. I'm alerting Maintenance with high priority now.” The request lands in the Maintenance console.
  • Running in real hotels
  • 1,200+ requests in the last month
  • EU-hosted data, GDPR-compliant
  • AI concierge in 6 languages

Modules

Built for hospitality

Every module runs on your hotel's real information.

See them all in action

  • AI chat

    Understands what the guest asks for and opens the ticket in the right department.

    “Two more towels to 518, please” Housekeeping alerted.

  • Room service

    A menu with photos, prices and allergens, and orders straight from the room.

  • Restaurant bookings

    Real tables and sittings. If there's no slot, it offers another restaurant in the hotel.

  • Spa & wellness

    Treatments with their length and price, based on real availability.

  • Maintenance issues

    The report reaches maintenance and the guest can follow its progress.

  • In-room TV

    Welcome, weather and hotel services on the screen in the room.

  • Estevano Voice

    Answers the phone, gives information and, with room and PIN, places the order.

  • WhatsApp & email

    Confirmations and updates by WhatsApp and email. Guests can also message the hotel on WhatsApp.

  • QR access

    Guests scan the QR in their room and they're in, with nothing to download.

What your hotel gets back

Your team stops copying requests by hand

One platform replaces phone calls and scattered notes.

Save time

AI understands each guest in their language and sends every ticket to the right team.

Save money

Less load on the front desk and the phone. More revenue from bookings and room service that flow in straight from the app.

Take the load off your team

Your team stops acting as a switchboard and focuses on caring for guests in person.

The team

One console runs the whole hotel

Every request reaches the right department, with tracking.

See the console

The team board

A minibar request lands in New and moves to In progress. Every action leaves a trail.

For your team

Tickets, bookings, menus and analytics in the same console.

The hotel's day at a glance

The manager's dashboard with today's figures and tickets from yesterday and today.

The snap

Ask. Done.

Ask for something and it's taken care of. Try it yourself.

Tap the icon to ask

Ask with one tap

A real button. Ask and the request reaches Completed, with a green check. In the console, today's resolved count goes up with every tap.

Next: The snap

Your brand

The app carries your hotel's name

Choose how much brand you want, from your logo to your own app in the stores. Pricing is per room per month.

More about your brand

The same app in every hotel's brand

The same guest app with the logo and colors of four hotels. Pick one to see it.

See the plans

How it works

How it goes live

With guided setup and no IT project.

  1. 01

    Activate your hotel

    We set you up and you connect rooms, restaurants and spa.

  2. 02

    Brand it your way

    Your logo, your name and your hotel's information in the app.

  3. 03

    Your guests already have it

    They come in through the room QR code and ask in their language. Every ticket reaches the right department.

It works for a boutique hotel and for a chain alike.

See how it works

Live

Last month's figures

Guest requests and messages in the hotels already running on Estevano.

Real deployment

Live in production

Dominican Republic

Santo Domingo Bay

  • Its own app on the App Store
  • Connected to Oracle OPERA Cloud, read-only
  • Guest confirmations and notices on WhatsApp
  • 700+ requests in the last month
See the case

1,200+

Guest requests handled in the last month

7,000+

Guest messages in the last month

Production data for the last 30 days, as of 12 October 2026.

Keep reading

See all resources

Next: How it works

Get started

Shall we talk about your hotel?

Try the demo or tell us how your team works.

Try the demoTalk to sales