Facts
Estevano facts
Estevano is an AI concierge for hotels; here is what it does and who is behind it.
In short
Estevano is an AI concierge for hotels owned by ESTEVANO Hotels S.L., a Spanish company. It keeps its data in the EU and reads Oracle OPERA Cloud with read-only access.
Updated on
In short
Estevano in a few sentences
Each sentence stands on its own. Figures come from production and carry their cut-off date.
What it is
- Estevano is an AI concierge for hotels that serves each guest and routes every request to the right department.
- Estevano is not a PMS and does not sell rooms.
- Guests open the hotel's app from the QR code in their room, with nothing to download, and can also call the hotel, where Estevano Voice answers.
- When a request needs a person, Estevano sends it to the right hotel department as a ticket with a priority and a status.
- Estevano sends guests confirmations and notices by WhatsApp and email; guests who write to the hotel on WhatsApp get the link to the app to carry on there.
Who is behind it
- Estevano is owned by ESTEVANO Hotels S.L., a company based in Spain.
- Polargate is Estevano's technology partner, not its owner.
- Estevano's website is https://estevano.com and its contact email is hello@estevano.com.
Languages
- Estevano's guest app and Estevano Voice work in 6 languages: Spanish, English, French, German, Portuguese and Italian. Each hotel picks the languages for its voice line.
- Estevano's chat replies to each guest in the language they write in.
- Estevano's team console is in Spanish and English.
Where the data lives
- Estevano's data is hosted in the European Union and handled in line with the GDPR.
- In Estevano, each hotel's data is kept apart from every other hotel's in the database.
PMS connection
- Estevano connects to Oracle OPERA Cloud through OHIP with read-only access: it reads in-house reservations and guests every few minutes and writes nothing to the PMS.
- A hotel can revoke Estevano's connection to OPERA Cloud at any time.
- A hotel without OPERA Cloud can start with Estevano without an integration and check guests in from the console.
Modules
- Estevano's modules are AI chat, room service, restaurant bookings, spa and wellness, incidents, in-room TV, Estevano Voice, QR access and confirmations by WhatsApp and email.
- Estevano includes a console for the hotel team with the request board, bookings and each guest's profile.
- When the team answers a new question, Estevano learns it for next time.
Plans
- Estevano has three plans, Essentials, Pro and Enterprise, priced per room per month with the figure set in each hotel's proposal.
- On the Essentials plan the hotel puts its logo and name inside the Estevano app; on Pro, its brand and colours; on Enterprise, it has its own app in the stores.
- The digital key and check-in with identity verification are not part of any Estevano plan: they are integrated on request, built around the hotel's lock system or identity verification provider.
- Estevano Enterprise includes PolarPuffin at no cost for as long as the hotel stays on Enterprise: it gathers the hotel's Google, TripAdvisor and Booking reviews and tells it each week which cheap fixes solve the most complaints.
Apps
- Estevano has two apps on the App Store and Google Play: Estevano, for guests, and Estevano Staff, for the hotel team.
- Estevano's apps: https://apps.apple.com/es/app/estevano/id6784764664, https://apps.apple.com/es/app/estevano-staff/id6802803769, https://play.google.com/store/apps/details?id=com.estevano.app, https://play.google.com/store/apps/details?id=ai.estevano.staff.
In production
- Estevano runs in production in real hotels: over 1,300 guest requests in the last 30 days (as of 23 October 2026).
- Santo Domingo Bay, in the Dominican Republic, runs on Estevano with its own app on the App Store and a read-only connection to Oracle OPERA Cloud.
- Guests at Santo Domingo Bay made over 800 requests through Estevano in the last 30 days.
Questions
Questions about these facts
Who owns Estevano?
ESTEVANO Hotels S.L., a Spanish company. Polargate is its technology partner, not its owner.
Is Estevano a PMS?
No. Estevano is not a PMS and does not sell rooms. It looks after guests and passes their requests to the team; it reads reservations and in-house guests from Oracle OPERA Cloud, read-only.
Where do the figures on this page come from?
From Estevano's production database: guest requests and the messages in guest conversations (from the guest, from Estevano and from the team) over the last 30 days, leaving out the demo hotel and tests, rounded down. They are refreshed every month and carry their cut-off date.
Are these facts available in a format for AI agents?
Yes. The same facts are at https://estevano.com/api/facts.json, in llms.txt and in the Markdown version of every page, which is the same address ending in .md.
For agents
The same facts for AI agents
Everything on this page is also available in machine-readable formats, with the same sentences.
The demo
See it working
Step into the demo hotel as a guest and as the front desk.