# Estevano

> Estevano is an AI concierge for hotels that serves each guest and routes every request to the right department.

## Estevano facts (only facts the company itself publishes)

- Estevano is an AI concierge for hotels that serves each guest and routes every request to the right department.
- Estevano is not a PMS and does not sell rooms.
- Guests open the hotel's app from the QR code in their room, with nothing to download, and can also call the hotel, where Estevano Voice answers.
- When a request needs a person, Estevano sends it to the right hotel department as a ticket with a priority and a status.
- Estevano sends guests confirmations and notices by WhatsApp and email; guests who write to the hotel on WhatsApp get the link to the app to carry on there.
- Estevano is owned by ESTEVANO Hotels S.L., a company based in Spain.
- Polargate is Estevano's technology partner, not its owner.
- Estevano's website is https://estevano.com and its contact email is hello@estevano.com.
- Estevano's guest app and Estevano Voice work in 6 languages: Spanish, English, French, German, Portuguese and Italian. Each hotel picks the languages for its voice line.
- Estevano's chat replies to each guest in the language they write in.
- Estevano's team console is in Spanish and English.
- Estevano's data is hosted in the European Union and handled in line with the GDPR.
- In Estevano, each hotel's data is kept apart from every other hotel's in the database.
- Estevano connects to Oracle OPERA Cloud through OHIP with read-only access: it reads in-house reservations and guests every few minutes and writes nothing to the PMS.
- A hotel can revoke Estevano's connection to OPERA Cloud at any time.
- A hotel without OPERA Cloud can start with Estevano without an integration and check guests in from the console.
- Estevano's modules are AI chat, room service, restaurant bookings, spa and wellness, incidents, in-room TV, Estevano Voice, QR access and confirmations by WhatsApp and email.
- Estevano includes a console for the hotel team with the request board, bookings and each guest's profile.
- When the team answers a new question, Estevano learns it for next time.
- Estevano has three plans, Essentials, Pro and Enterprise, priced per room per month with the figure set in each hotel's proposal.
- On the Essentials plan the hotel puts its logo and name inside the Estevano app; on Pro, its brand and colours; on Enterprise, it has its own app in the stores.
- The digital key and check-in with identity verification are not part of any Estevano plan: they are integrated on request, built around the hotel's lock system or identity verification provider.
- Estevano Enterprise includes PolarPuffin at no cost for as long as the hotel stays on Enterprise: it gathers the hotel's Google, TripAdvisor and Booking reviews and tells it each week which cheap fixes solve the most complaints.
- Estevano has two apps on the App Store and Google Play: Estevano, for guests, and Estevano Staff, for the hotel team.
- Estevano's apps: https://apps.apple.com/es/app/estevano/id6784764664, https://apps.apple.com/es/app/estevano-staff/id6802803769, https://play.google.com/store/apps/details?id=com.estevano.app, https://play.google.com/store/apps/details?id=ai.estevano.staff.
- Estevano runs in production in real hotels: over 1,300 guest requests in the last 30 days (as of 23 October 2026).
- Santo Domingo Bay, in the Dominican Republic, runs on Estevano with its own app on the App Store and a read-only connection to Oracle OPERA Cloud.
- Guests at Santo Domingo Bay made over 800 requests through Estevano in the last 30 days.
- The same facts as JSON: https://estevano.com/api/facts.json. Every page has a Markdown version at the same address ending in .md (the English home page is https://estevano.com/en.md).
- Contact: hello@estevano.com. Demo: https://estevano.com/en/demo.

## Product

- [Estevano · AI concierge for hotels](https://estevano.com/en): Estevano handles your guests' requests with AI and routes each one to the right department. Markdown: https://estevano.com/en.md
- [Product · Estevano](https://estevano.com/en/product): Everything Estevano does for your guests and your team. Markdown: https://estevano.com/en/product.md
- [How Estevano works](https://estevano.com/en/how-it-works): Four steps with assisted onboarding to get your hotel's app live. The AI answers what it knows and your team handles the rest from a single console. Markdown: https://estevano.com/en/how-it-works.md
- [AI voice agent for hotels · Estevano Voice](https://estevano.com/en/voice): Estevano Voice is an AI voice agent that answers your hotel's phone in up to 6 languages and gets bookings, orders and maintenance issues done. Markdown: https://estevano.com/en/voice.md
- [A guest app under your hotel's brand · Estevano](https://estevano.com/en/white-label): Estevano gives hotels and hotel groups a guest app under their own brand, and powers it behind the scenes. Markdown: https://estevano.com/en/white-label.md
- [PolarPuffin with Estevano Enterprise · Estevano](https://estevano.com/en/polarpuffin): PolarPuffin comes with Estevano Enterprise. It reads your Google, TripAdvisor and Booking reviews and finds the cheap fixes that solve the most complaints. Markdown: https://estevano.com/en/polarpuffin.md

## Company

- [Plans and pricing · Estevano](https://estevano.com/en/plans): Essentials, Pro and Enterprise, priced per room per month based on the size of your hotel. AI concierge and analytics on every plan. Markdown: https://estevano.com/en/plans.md
- [Cases · Santo Domingo Bay runs on Estevano](https://estevano.com/en/cases): Santo Domingo Bay, in the Dominican Republic, runs on Estevano with its own App Store app and over 800 requests in the last month. Markdown: https://estevano.com/en/cases.md
- [Estevano facts](https://estevano.com/en/facts): What Estevano is, who owns it and what it does, in short sentences with last month's production figures. Markdown: https://estevano.com/en/facts.md
- [Try Estevano · Demo](https://estevano.com/en/demo): Fill in the form, get your logins by email and step into the demo hotel as a guest and as the front desk. Markdown: https://estevano.com/en/demo.md
- [FAQ · Estevano](https://estevano.com/en/faq): What hotels ask us before they start with Estevano. Markdown: https://estevano.com/en/faq.md

## Comparisons

Estevano compared with other digital concierge tools for hotels. Everything about each vendor comes only from its own website, linked with the date it was checked on each page; anything its website does not say is listed as "Not published".

- [Estevano vs the rest · Compare](https://estevano.com/en/compare): Estevano compared with traditional guest apps and booking chatbots. Markdown: https://estevano.com/en/compare.md
- [Estevano vs HiJiffy · Compare](https://estevano.com/en/compare/estevano-vs-hijiffy): Estevano and HiJiffy compared point by point on what each one publishes: languages, requests by department, voice, PMS and pricing. Markdown: https://estevano.com/en/compare/estevano-vs-hijiffy.md
- [Estevano vs Canary Technologies · Compare](https://estevano.com/en/compare/estevano-vs-canary): Estevano and Canary Technologies compared point by point on what each one publishes: requests, voice, check-in, PMS and pricing. Markdown: https://estevano.com/en/compare/estevano-vs-canary.md
- [Estevano vs Duve · Compare](https://estevano.com/en/compare/estevano-vs-duve): Estevano and Duve compared point by point on what each one publishes: requests, voice, branded app, PMS and pricing. Markdown: https://estevano.com/en/compare/estevano-vs-duve.md
- [Duve alternatives for hotels · Estevano](https://estevano.com/en/compare/duve-alternatives): Six Duve alternatives for hotels, based on what each one publishes on its own website and the date we checked it. Markdown: https://estevano.com/en/compare/duve-alternatives.md
- [HiJiffy alternatives for hotels · Estevano](https://estevano.com/en/compare/hijiffy-alternatives): Six HiJiffy alternatives for hotels, based on what each one publishes on its own website and the date we checked it. Markdown: https://estevano.com/en/compare/hijiffy-alternatives.md
- [Best AI concierge software for hotels in 2026 · Estevano](https://estevano.com/en/resources/best-digital-concierge-software-hotels-2026): Estevano, HiJiffy, Canary Technologies, Duve, Akia, Asksuite and Mews, compared on what each one publishes on its own website. Markdown: https://estevano.com/en/resources/best-digital-concierge-software-hotels-2026.md

## Resources

- [Resources · Estevano](https://estevano.com/en/resources): Guides for hoteliers on AI concierge, voice reception and daily operations. Markdown: https://estevano.com/en/resources.md
- [Digital concierge software for hotels · Estevano](https://estevano.com/en/resources/digital-concierge-software-hotels): What it solves and which modules matter before you sign with a vendor. Markdown: https://estevano.com/en/resources/digital-concierge-software-hotels.md
- [A hotel guest app with nothing to download · Estevano](https://estevano.com/en/resources/guest-app-no-download-qr): Why app-store apps rarely get installed, and how guests get in by scanning the QR code in their room. Markdown: https://estevano.com/en/resources/guest-app-no-download-qr.md
- [Which chatbot does your hotel need? · Estevano](https://estevano.com/en/resources/hotel-chatbot-guide): Some chatbots answer and some get things done. How to tell which one solves your problem. Markdown: https://estevano.com/en/resources/hotel-chatbot-guide.md
- [An AI receptionist that answers the phone · Estevano](https://estevano.com/en/resources/ai-voice-receptionist-hotels): The phone still rings. What changes when the voice on the line can act, not just inform. Markdown: https://estevano.com/en/resources/ai-voice-receptionist-hotels.md
- [Stop losing bookings to unanswered calls · Estevano](https://estevano.com/en/resources/reduce-missed-calls-hotel): What a missed call really costs, and how to cover the phone without cutting staff. Markdown: https://estevano.com/en/resources/reduce-missed-calls-hotel.md
- [Digital concierge vs chatbot · Estevano](https://estevano.com/en/resources/digital-concierge-vs-chatbot): The real categories on the market, and where Estevano fits. Markdown: https://estevano.com/en/resources/digital-concierge-vs-chatbot.md
- [Serve every guest in their own language · Estevano](https://estevano.com/en/resources/multilingual-guest-service-hotel): Translating is not understanding. How multilingual service works in chat and on the phone. Markdown: https://estevano.com/en/resources/multilingual-guest-service-hotel.md
- [GDPR-compliant guest messaging for hotels · Estevano](https://estevano.com/en/resources/gdpr-guest-data-hotel): Which guest data is sensitive, and how hotel software should protect it. Markdown: https://estevano.com/en/resources/gdpr-guest-data-hotel.md
- [Estevano does not replace your PMS · Estevano](https://estevano.com/en/resources/pms-integration-hotel): What each one does, and how they work side by side every day. Markdown: https://estevano.com/en/resources/pms-integration-hotel.md
- [More revenue per guest without the hard sell · Estevano](https://estevano.com/en/resources/guest-revenue-upselling): Why leaflet upselling fails, and how to sell at the moment the guest asks. Markdown: https://estevano.com/en/resources/guest-revenue-upselling.md
- [Good reviews are earned during the stay · Estevano](https://estevano.com/en/resources/improve-hotel-online-reviews): Asking at checkout doesn't work. Solving things well while the guest is still with you does. Markdown: https://estevano.com/en/resources/improve-hotel-online-reviews.md
- [AI does not replace your team · Estevano](https://estevano.com/en/resources/ai-hotel-team-not-replace): What AI takes off their plate, and what stays with people. Markdown: https://estevano.com/en/resources/ai-hotel-team-not-replace.md
- [Digital check-in without the queue · Estevano](https://estevano.com/en/resources/digital-check-in-no-queues): How to speed up arrival without losing the human touch or replacing your PMS. Markdown: https://estevano.com/en/resources/digital-check-in-no-queues.md
- [Hotel services on WhatsApp or in the app · Estevano](https://estevano.com/en/resources/whatsapp-vs-hotel-app): What WhatsApp gives you, where it falls short, and what an app under the hotel's brand adds. Markdown: https://estevano.com/en/resources/whatsapp-vs-hotel-app.md
- [Boutique hotel or chain · Estevano](https://estevano.com/en/resources/guest-software-boutique-vs-chain): Each needs something different from its guest software. How to choose. Markdown: https://estevano.com/en/resources/guest-software-boutique-vs-chain.md
- [How to measure the ROI of a digital concierge · Estevano](https://estevano.com/en/resources/digital-concierge-roi): The levers you can actually measure, and how to set a baseline. Markdown: https://estevano.com/en/resources/digital-concierge-roi.md
- [Room service at an all-inclusive · Estevano](https://estevano.com/en/resources/room-service-all-inclusive-resort): How to show what the board includes and what costs extra. Markdown: https://estevano.com/en/resources/room-service-all-inclusive-resort.md
- [Guest messaging platforms for Oracle OPERA Cloud · Estevano](https://estevano.com/en/resources/oracle-opera-cloud-guest-messaging): Estevano, Canary, Duve and HiJiffy publish an OPERA Cloud connection via OHIP, and they do not all do the same with your data. Markdown: https://estevano.com/en/resources/oracle-opera-cloud-guest-messaging.md
- [AI concierge for housekeeping and maintenance tickets · Estevano](https://estevano.com/en/resources/ai-concierge-housekeeping-maintenance-tickets): When a guest reports a problem, Estevano opens a ticket for the right department and alerts the team on their phones. Markdown: https://estevano.com/en/resources/ai-concierge-housekeeping-maintenance-tickets.md
- [Room service and table bookings by QR code · Estevano](https://estevano.com/en/resources/room-service-restaurant-booking-qr-hotel): Guests scan the QR code in their room to order room service or book a table, with nothing to download. Markdown: https://estevano.com/en/resources/room-service-restaurant-booking-qr-hotel.md
- [How to cut calls to the front desk · Estevano](https://estevano.com/en/resources/reduce-front-desk-calls-hotel): Calls drop when guests have somewhere else to ask and order. Estevano Voice picks up the ones that still come in. Markdown: https://estevano.com/en/resources/reduce-front-desk-calls-hotel.md
- [Digital concierge in the Dominican Republic · Estevano](https://estevano.com/en/resources/digital-concierge-hotels-dominican-republic): Estevano runs in the Dominican Republic: Santo Domingo Bay uses it every day with its own app on the App Store. Markdown: https://estevano.com/en/resources/digital-concierge-hotels-dominican-republic.md

## Optional

- [Privacy policy · Estevano](https://estevano.com/en/legal/privacy): How Estevano handles the personal data of hotels and their guests. Markdown: https://estevano.com/en/legal/privacy.md
- [Terms of service · Estevano](https://estevano.com/en/legal/terms): The terms that apply to hotels using Estevano. Markdown: https://estevano.com/en/legal/terms.md
- [Cookies policy · Estevano](https://estevano.com/en/legal/cookies): What Estevano stores in your browser and when it uses Google Analytics, only if you accept. Markdown: https://estevano.com/en/legal/cookies.md
- [llms-full.txt](https://estevano.com/en/llms-full.txt): every page of the website as plain text
- [Sitemap](https://estevano.com/sitemap.xml)
- [Versión en español](https://estevano.com/llms.txt)