{ "schemaVersion": "1", "name": "Estevano", "url": "https://estevano.com", "description": { "es": "Estevano es un conserje con IA para hoteles que atiende al huésped y lleva cada petición al departamento correcto.", "en": "Estevano is an AI concierge for hotels that serves each guest and routes every request to the right department." }, "owner": { "legalName": "ESTEVANO Hotels S.L.", "country": "ES", "email": "hello@estevano.com", "technologyPartner": { "name": "Polargate", "url": "https://polargate.ai" } }, "sameAs": [ "https://apps.apple.com/es/app/estevano/id6784764664", "https://apps.apple.com/es/app/estevano-staff/id6802803769", "https://play.google.com/store/apps/details?id=com.estevano.app", "https://play.google.com/store/apps/details?id=ai.estevano.staff", "https://www.saashub.com/estevano", "https://sourceforge.net/software/product/Estevano/" ], "product": { "category": { "es": "Conserje con IA para hoteles", "en": "AI concierge for hotels" }, "notThis": { "es": "Estevano no es un PMS ni vende habitaciones.", "en": "Estevano is not a PMS and does not sell rooms." }, "guestLanguages": [ "es", "en", "fr", "de", "pt", "it" ], "staffConsoleLanguages": [ "es", "en" ], "modules": { "es": [ "chat IA", "room service", "reservas de restaurante", "spa y bienestar", "incidencias", "TV de habitación", "Estevano Voice", "acceso por QR", "confirmaciones por WhatsApp y email" ], "en": [ "AI chat", "room service", "restaurant bookings", "spa and wellness", "incidents", "in-room TV", "Estevano Voice", "QR access", "confirmations by WhatsApp and email" ] }, "hosting": { "region": "EU", "gdpr": true, "perHotelIsolation": true }, "pms": { "provider": "Oracle OPERA Cloud", "via": "OHIP", "access": "read-only", "refresh": { "es": "cada pocos minutos", "en": "every few minutes" }, "revocable": true }, "plans": { "names": [ "Essentials", "Pro", "Enterprise" ], "pricingUnit": { "es": "por habitación al mes", "en": "per room per month" }, "prices": null }, "onRequest": { "es": [ "Llave digital", "Check-in con verificación de identidad" ], "en": [ "Digital key", "Check-in with identity verification" ] } }, "production": { "asOf": "2026-10-23", "window": "P30D", "note": { "es": "Datos de producción de los últimos 30 días, a 23 de octubre de 2026.", "en": "Production data for the last 30 days, as of 23 October 2026." }, "requests": { "atLeast": 1300, "label": { "es": "Peticiones de huéspedes en el último mes", "en": "Guest requests in the last month" } }, "conversationMessages": { "atLeast": 7000, "label": { "es": "Mensajes en las conversaciones con huéspedes en el último mes", "en": "Messages in guest conversations in the last month" } }, "santoDomingoBay": { "requests": { "atLeast": 800, "label": { "es": "Peticiones en el último mes en Santo Domingo Bay", "en": "Requests in the last month at Santo Domingo Bay" } }, "messages": { "atLeast": 5000, "label": { "es": "Mensajes en las conversaciones con huéspedes en el último mes en Santo Domingo Bay", "en": "Messages in guest conversations in the last month at Santo Domingo Bay" } } } }, "keyFacts": { "es": [ "Estevano es un conserje con IA para hoteles que atiende al huésped y lleva cada petición al departamento correcto.", "Estevano no es un PMS ni vende habitaciones.", "El huésped abre la app del hotel con el QR de su habitación, sin descargar nada, y también puede llamar al hotel, donde le atiende Estevano Voice.", "Cuando una petición necesita a una persona, Estevano la lleva al departamento del hotel que toca como un ticket con prioridad y estado.", "Las confirmaciones y los avisos de Estevano llegan al huésped por WhatsApp y email; si el huésped escribe al WhatsApp del hotel, recibe el enlace a la app para seguir allí.", "El titular de Estevano es ESTEVANO Hotels S.L., una sociedad de España.", "Polargate es el socio tecnológico de Estevano, no su dueño.", "La web de Estevano es https://estevano.com y su correo de contacto, hello@estevano.com.", "La app del huésped de Estevano y Estevano Voice funcionan en 6 idiomas: español, inglés, francés, alemán, portugués y italiano. Cada hotel elige los idiomas de su voz.", "El chat de Estevano contesta al huésped en el idioma en el que le escribe.", "La consola del equipo de Estevano está en español y inglés.", "Los datos de Estevano se alojan en la Unión Europea y se tratan conforme al RGPD.", "En Estevano, los datos de cada hotel van aislados de los de los demás en la base de datos.", "Estevano se conecta con Oracle OPERA Cloud a través de OHIP en solo lectura: lee las reservas y los huéspedes en casa cada pocos minutos y no escribe nada en el PMS.", "La conexión de Estevano con OPERA Cloud se puede revocar cuando el hotel quiera.", "Un hotel sin OPERA Cloud puede empezar con Estevano sin integración y dar de alta a los huéspedes desde la consola.", "Los módulos de Estevano son chat IA, room service, reservas de restaurante, spa y bienestar, incidencias, TV de habitación, Estevano Voice, acceso por QR y confirmaciones por WhatsApp y email.", "Estevano incluye una consola para el equipo del hotel con el tablero de peticiones, las reservas y la ficha de cada huésped.", "Cuando el equipo resuelve una pregunta nueva, Estevano la aprende para la próxima vez.", "Estevano tiene tres planes: Essentials, Pro y Enterprise, con precio por habitación al mes que va en la propuesta de cada hotel.", "En el plan Essentials, el hotel pone su logo y su nombre dentro de la app Estevano; en Pro, su marca y sus colores; en Enterprise, tiene app propia en las tiendas.", "La llave digital y el check-in con verificación de identidad no vienen en ningún plan de Estevano: se integran bajo pedido, a medida, con el sistema de cerraduras o el proveedor de verificación del hotel.", "Estevano Enterprise incluye PolarPuffin sin coste mientras el hotel siga en Enterprise: reúne sus reseñas de Google, TripAdvisor y Booking y cada semana le dice qué gestos baratos resuelven más quejas.", "Estevano tiene dos apps en la App Store y en Google Play: Estevano, la del huésped, y Estevano Staff, la del equipo del hotel.", "Las apps de Estevano: https://apps.apple.com/es/app/estevano/id6784764664, https://apps.apple.com/es/app/estevano-staff/id6802803769, https://play.google.com/store/apps/details?id=com.estevano.app, https://play.google.com/store/apps/details?id=ai.estevano.staff.", "Estevano está en producción en hoteles reales: más de 1.300 peticiones de huéspedes en los últimos 30 días (a 23 de octubre de 2026).", "Santo Domingo Bay, en República Dominicana, opera con Estevano con su propia app en la App Store y está conectado a Oracle OPERA Cloud en solo lectura.", "Los huéspedes de Santo Domingo Bay hicieron más de 800 peticiones con Estevano en los últimos 30 días." ], "en": [ "Estevano is an AI concierge for hotels that serves each guest and routes every request to the right department.", "Estevano is not a PMS and does not sell rooms.", "Guests open the hotel's app from the QR code in their room, with nothing to download, and can also call the hotel, where Estevano Voice answers.", "When a request needs a person, Estevano sends it to the right hotel department as a ticket with a priority and a status.", "Estevano sends guests confirmations and notices by WhatsApp and email; guests who write to the hotel on WhatsApp get the link to the app to carry on there.", "Estevano is owned by ESTEVANO Hotels S.L., a company based in Spain.", "Polargate is Estevano's technology partner, not its owner.", "Estevano's website is https://estevano.com and its contact email is hello@estevano.com.", "Estevano's guest app and Estevano Voice work in 6 languages: Spanish, English, French, German, Portuguese and Italian. Each hotel picks the languages for its voice line.", "Estevano's chat replies to each guest in the language they write in.", "Estevano's team console is in Spanish and English.", "Estevano's data is hosted in the European Union and handled in line with the GDPR.", "In Estevano, each hotel's data is kept apart from every other hotel's in the database.", "Estevano connects to Oracle OPERA Cloud through OHIP with read-only access: it reads in-house reservations and guests every few minutes and writes nothing to the PMS.", "A hotel can revoke Estevano's connection to OPERA Cloud at any time.", "A hotel without OPERA Cloud can start with Estevano without an integration and check guests in from the console.", "Estevano's modules are AI chat, room service, restaurant bookings, spa and wellness, incidents, in-room TV, Estevano Voice, QR access and confirmations by WhatsApp and email.", "Estevano includes a console for the hotel team with the request board, bookings and each guest's profile.", "When the team answers a new question, Estevano learns it for next time.", "Estevano has three plans, Essentials, Pro and Enterprise, priced per room per month with the figure set in each hotel's proposal.", "On the Essentials plan the hotel puts its logo and name inside the Estevano app; on Pro, its brand and colours; on Enterprise, it has its own app in the stores.", "The digital key and check-in with identity verification are not part of any Estevano plan: they are integrated on request, built around the hotel's lock system or identity verification provider.", "Estevano Enterprise includes PolarPuffin at no cost for as long as the hotel stays on Enterprise: it gathers the hotel's Google, TripAdvisor and Booking reviews and tells it each week which cheap fixes solve the most complaints.", "Estevano has two apps on the App Store and Google Play: Estevano, for guests, and Estevano Staff, for the hotel team.", "Estevano's apps: https://apps.apple.com/es/app/estevano/id6784764664, https://apps.apple.com/es/app/estevano-staff/id6802803769, https://play.google.com/store/apps/details?id=com.estevano.app, https://play.google.com/store/apps/details?id=ai.estevano.staff.", "Estevano runs in production in real hotels: over 1,300 guest requests in the last 30 days (as of 23 October 2026).", "Santo Domingo Bay, in the Dominican Republic, runs on Estevano with its own app on the App Store and a read-only connection to Oracle OPERA Cloud.", "Guests at Santo Domingo Bay made over 800 requests through Estevano in the last 30 days." ] }, "agents": { "facts": "https://estevano.com/api/facts.json", "llms": { "es": "https://estevano.com/llms.txt", "en": "https://estevano.com/en/llms.txt" }, "llmsFull": { "es": "https://estevano.com/llms-full.txt", "en": "https://estevano.com/en/llms-full.txt" } }, "generated": "2026-10-24", "pages": [ { "lang": "es", "title": "Estevano · Conserje con IA para hoteles", "description": "Estevano atiende las peticiones de tus huéspedes con IA y las lleva al departamento correcto.", "url": "https://estevano.com/", "markdown": "https://estevano.com/index.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Estevano · AI concierge for hotels", "description": "Estevano handles your guests' requests with AI and routes each one to the right department.", "url": "https://estevano.com/en", "markdown": "https://estevano.com/en.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Producto · Estevano", "description": "Todo lo que hace Estevano por tus huéspedes y por tu equipo.", "url": "https://estevano.com/producto", "markdown": "https://estevano.com/producto.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Product · Estevano", "description": "Everything Estevano does for your guests and your team.", "url": "https://estevano.com/en/product", "markdown": "https://estevano.com/en/product.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Agente de voz con IA para hoteles · Estevano Voice", "description": "Estevano Voice es un agente de voz con IA que contesta el teléfono de tu hotel en hasta 6 idiomas y deja hechas reservas, pedidos e incidencias.", "url": "https://estevano.com/voz", "markdown": "https://estevano.com/voz.md", "updated": "2026-10-23" }, { "lang": "en", "title": "AI voice agent for hotels · Estevano Voice", "description": "Estevano Voice is an AI voice agent that answers your hotel's phone in up to 6 languages and gets bookings, orders and maintenance issues done.", "url": "https://estevano.com/en/voice", "markdown": "https://estevano.com/en/voice.md", "updated": "2026-10-23" }, { "lang": "es", "title": "La app del huésped con la marca de tu hotel · Estevano", "description": "Estevano da a hoteles y grupos hoteleros una app del huésped con su propia marca, y opera por debajo.", "url": "https://estevano.com/marca-blanca", "markdown": "https://estevano.com/marca-blanca.md", "updated": "2026-10-23" }, { "lang": "en", "title": "A guest app under your hotel's brand · Estevano", "description": "Estevano gives hotels and hotel groups a guest app under their own brand, and powers it behind the scenes.", "url": "https://estevano.com/en/white-label", "markdown": "https://estevano.com/en/white-label.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Cómo funciona Estevano", "description": "Cuatro pasos con alta asistida para tener la app de tu hotel. La IA contesta lo que sabe y tu equipo atiende el resto desde una sola consola.", "url": "https://estevano.com/como-funciona", "markdown": "https://estevano.com/como-funciona.md", "updated": "2026-10-14" }, { "lang": "en", "title": "How Estevano works", "description": "Four steps with assisted onboarding to get your hotel's app live. The AI answers what it knows and your team handles the rest from a single console.", "url": "https://estevano.com/en/how-it-works", "markdown": "https://estevano.com/en/how-it-works.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Casos · Santo Domingo Bay opera con Estevano", "description": "Santo Domingo Bay, en República Dominicana, opera con Estevano con su propia app en la App Store y más de 800 peticiones en el último mes.", "url": "https://estevano.com/casos", "markdown": "https://estevano.com/casos.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Cases · Santo Domingo Bay runs on Estevano", "description": "Santo Domingo Bay, in the Dominican Republic, runs on Estevano with its own App Store app and over 800 requests in the last month.", "url": "https://estevano.com/en/cases", "markdown": "https://estevano.com/en/cases.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Estevano frente al resto · Comparativa", "description": "Estevano frente a las apps de huésped tradicionales y los chatbots de reservas.", "url": "https://estevano.com/comparativa", "markdown": "https://estevano.com/comparativa.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Estevano vs the rest · Compare", "description": "Estevano compared with traditional guest apps and booking chatbots.", "url": "https://estevano.com/en/compare", "markdown": "https://estevano.com/en/compare.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Estevano vs HiJiffy · Comparativa", "description": "Estevano y HiJiffy comparados punto por punto con lo que publica cada uno: idiomas, peticiones por departamento, voz, PMS y precios.", "url": "https://estevano.com/comparativa/estevano-vs-hijiffy", "markdown": "https://estevano.com/comparativa/estevano-vs-hijiffy.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Estevano vs HiJiffy · Compare", "description": "Estevano and HiJiffy compared point by point on what each one publishes: languages, requests by department, voice, PMS and pricing.", "url": "https://estevano.com/en/compare/estevano-vs-hijiffy", "markdown": "https://estevano.com/en/compare/estevano-vs-hijiffy.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Estevano vs Canary Technologies · Comparativa", "description": "Estevano y Canary Technologies comparados punto por punto con lo que publica cada uno: peticiones, voz, check-in, PMS y precios.", "url": "https://estevano.com/comparativa/estevano-vs-canary", "markdown": "https://estevano.com/comparativa/estevano-vs-canary.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Estevano vs Canary Technologies · Compare", "description": "Estevano and Canary Technologies compared point by point on what each one publishes: requests, voice, check-in, PMS and pricing.", "url": "https://estevano.com/en/compare/estevano-vs-canary", "markdown": "https://estevano.com/en/compare/estevano-vs-canary.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Estevano vs Duve · Comparativa", "description": "Estevano y Duve comparados punto por punto con lo que publica cada uno: peticiones, voz, app con la marca del hotel, PMS y precios.", "url": "https://estevano.com/comparativa/estevano-vs-duve", "markdown": "https://estevano.com/comparativa/estevano-vs-duve.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Estevano vs Duve · Compare", "description": "Estevano and Duve compared point by point on what each one publishes: requests, voice, branded app, PMS and pricing.", "url": "https://estevano.com/en/compare/estevano-vs-duve", "markdown": "https://estevano.com/en/compare/estevano-vs-duve.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Alternativas a Duve para hoteles · Estevano", "description": "Seis alternativas a Duve para hoteles, con lo que publica cada una en su propia web y la fecha de consulta.", "url": "https://estevano.com/comparativa/alternativas-a-duve", "markdown": "https://estevano.com/comparativa/alternativas-a-duve.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Duve alternatives for hotels · Estevano", "description": "Six Duve alternatives for hotels, based on what each one publishes on its own website and the date we checked it.", "url": "https://estevano.com/en/compare/duve-alternatives", "markdown": "https://estevano.com/en/compare/duve-alternatives.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Alternativas a HiJiffy para hoteles · Estevano", "description": "Seis alternativas a HiJiffy para hoteles, con lo que publica cada una en su propia web y la fecha de consulta.", "url": "https://estevano.com/comparativa/alternativas-a-hijiffy", "markdown": "https://estevano.com/comparativa/alternativas-a-hijiffy.md", "updated": "2026-10-23" }, { "lang": "en", "title": "HiJiffy alternatives for hotels · Estevano", "description": "Six HiJiffy alternatives for hotels, based on what each one publishes on its own website and the date we checked it.", "url": "https://estevano.com/en/compare/hijiffy-alternatives", "markdown": "https://estevano.com/en/compare/hijiffy-alternatives.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Planes y precios · Estevano", "description": "Essentials, Pro y Enterprise, con precio por habitación al mes según el tamaño del hotel. Conserje IA y analíticas en los tres planes.", "url": "https://estevano.com/plans", "markdown": "https://estevano.com/plans.md", "updated": "2026-10-14" }, { "lang": "en", "title": "Plans and pricing · Estevano", "description": "Essentials, Pro and Enterprise, priced per room per month based on the size of your hotel. AI concierge and analytics on every plan.", "url": "https://estevano.com/en/plans", "markdown": "https://estevano.com/en/plans.md", "updated": "2026-10-23" }, { "lang": "es", "title": "PolarPuffin con Estevano Enterprise · Estevano", "description": "Con Estevano Enterprise, PolarPuffin va incluido. Reúne tus reseñas de Google, TripAdvisor y Booking y te dice qué gestos baratos resuelven más quejas.", "url": "https://estevano.com/polarpuffin", "markdown": "https://estevano.com/polarpuffin.md", "updated": "2026-10-14" }, { "lang": "en", "title": "PolarPuffin with Estevano Enterprise · Estevano", "description": "PolarPuffin comes with Estevano Enterprise. It reads your Google, TripAdvisor and Booking reviews and finds the cheap fixes that solve the most complaints.", "url": "https://estevano.com/en/polarpuffin", "markdown": "https://estevano.com/en/polarpuffin.md", "updated": "2026-10-14" }, { "lang": "es", "title": "Preguntas frecuentes · Estevano", "description": "Lo que nos preguntan los hoteles antes de empezar con Estevano.", "url": "https://estevano.com/faq", "markdown": "https://estevano.com/faq.md", "updated": "2026-10-23" }, { "lang": "en", "title": "FAQ · Estevano", "description": "What hotels ask us before they start with Estevano.", "url": "https://estevano.com/en/faq", "markdown": "https://estevano.com/en/faq.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Datos de Estevano", "description": "Qué es Estevano, quién es su titular y qué hace, en frases cortas con las cifras de producción del último mes.", "url": "https://estevano.com/datos", "markdown": "https://estevano.com/datos.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Estevano facts", "description": "What Estevano is, who owns it and what it does, in short sentences with last month's production figures.", "url": "https://estevano.com/en/facts", "markdown": "https://estevano.com/en/facts.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Prueba Estevano · Demo", "description": "Rellena el formulario, recibe tus accesos por correo y entra al hotel demo como huésped y como recepción.", "url": "https://estevano.com/demo", "markdown": "https://estevano.com/demo.md", "updated": "2026-10-12" }, { "lang": "en", "title": "Try Estevano · Demo", "description": "Fill in the form, get your logins by email and step into the demo hotel as a guest and as the front desk.", "url": "https://estevano.com/en/demo", "markdown": "https://estevano.com/en/demo.md", "updated": "2026-10-12" }, { "lang": "es", "title": "Recursos · Estevano", "description": "Guías para hoteleros sobre conserjería con IA, recepción por voz y operación diaria.", "url": "https://estevano.com/recursos", "markdown": "https://estevano.com/recursos.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Resources · Estevano", "description": "Guides for hoteliers on AI concierge, voice reception and daily operations.", "url": "https://estevano.com/en/resources", "markdown": "https://estevano.com/en/resources.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Software de conserjería digital para hoteles · Estevano", "description": "Qué resuelve y qué módulos importan antes de firmar con un proveedor.", "url": "https://estevano.com/recursos/software-conserjeria-digital-hoteles", "markdown": "https://estevano.com/recursos/software-conserjeria-digital-hoteles.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Digital concierge software for hotels · Estevano", "description": "What it solves and which modules matter before you sign with a vendor.", "url": "https://estevano.com/en/resources/digital-concierge-software-hotels", "markdown": "https://estevano.com/en/resources/digital-concierge-software-hotels.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Una app del huésped que no hay que descargar · Estevano", "description": "Por qué la app de tienda casi nunca se instala y cómo se entra escaneando el QR de la habitación.", "url": "https://estevano.com/recursos/app-huesped-sin-descarga-qr", "markdown": "https://estevano.com/recursos/app-huesped-sin-descarga-qr.md", "updated": "2026-10-23" }, { "lang": "en", "title": "A hotel guest app with nothing to download · Estevano", "description": "Why app-store apps rarely get installed, and how guests get in by scanning the QR code in their room.", "url": "https://estevano.com/en/resources/guest-app-no-download-qr", "markdown": "https://estevano.com/en/resources/guest-app-no-download-qr.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Qué chatbot necesita tu hotel · Estevano", "description": "Hay chatbots que responden y chatbots que actúan. Cómo saber cuál resuelve tu problema.", "url": "https://estevano.com/recursos/chatbot-para-hoteles-guia", "markdown": "https://estevano.com/recursos/chatbot-para-hoteles-guia.md", "updated": "2026-10-12" }, { "lang": "en", "title": "Which chatbot does your hotel need? · Estevano", "description": "Some chatbots answer and some get things done. How to tell which one solves your problem.", "url": "https://estevano.com/en/resources/hotel-chatbot-guide", "markdown": "https://estevano.com/en/resources/hotel-chatbot-guide.md", "updated": "2026-10-12" }, { "lang": "es", "title": "Una recepcionista de IA que contesta el teléfono · Estevano", "description": "El teléfono sigue sonando. Qué cambia cuando la voz, además de informar, ejecuta.", "url": "https://estevano.com/recursos/recepcionista-ia-voz-hoteles", "markdown": "https://estevano.com/recursos/recepcionista-ia-voz-hoteles.md", "updated": "2026-10-12" }, { "lang": "en", "title": "An AI receptionist that answers the phone · Estevano", "description": "The phone still rings. What changes when the voice on the line can act, not just inform.", "url": "https://estevano.com/en/resources/ai-voice-receptionist-hotels", "markdown": "https://estevano.com/en/resources/ai-voice-receptionist-hotels.md", "updated": "2026-10-12" }, { "lang": "es", "title": "Llamadas sin contestar en el hotel · Estevano", "description": "Lo que cuesta una llamada perdida y cómo cubrir el teléfono sin recortar plantilla.", "url": "https://estevano.com/recursos/reducir-llamadas-perdidas-hotel", "markdown": "https://estevano.com/recursos/reducir-llamadas-perdidas-hotel.md", "updated": "2026-10-13" }, { "lang": "en", "title": "Stop losing bookings to unanswered calls · Estevano", "description": "What a missed call really costs, and how to cover the phone without cutting staff.", "url": "https://estevano.com/en/resources/reduce-missed-calls-hotel", "markdown": "https://estevano.com/en/resources/reduce-missed-calls-hotel.md", "updated": "2026-10-12" }, { "lang": "es", "title": "Conserje digital frente a chatbot · Estevano", "description": "Las categorías reales del mercado y dónde encaja Estevano.", "url": "https://estevano.com/recursos/conserje-digital-vs-chatbot-hotel", "markdown": "https://estevano.com/recursos/conserje-digital-vs-chatbot-hotel.md", "updated": "2026-10-13" }, { "lang": "en", "title": "Digital concierge vs chatbot · Estevano", "description": "The real categories on the market, and where Estevano fits.", "url": "https://estevano.com/en/resources/digital-concierge-vs-chatbot", "markdown": "https://estevano.com/en/resources/digital-concierge-vs-chatbot.md", "updated": "2026-10-13" }, { "lang": "es", "title": "Atiende a cada huésped en su idioma · Estevano", "description": "Traducir no es entender. Cómo funciona el multilingüe en el chat y en la voz.", "url": "https://estevano.com/recursos/atencion-huesped-multilingue-hotel", "markdown": "https://estevano.com/recursos/atencion-huesped-multilingue-hotel.md", "updated": "2026-10-12" }, { "lang": "en", "title": "Serve every guest in their own language · Estevano", "description": "Translating is not understanding. How multilingual service works in chat and on the phone.", "url": "https://estevano.com/en/resources/multilingual-guest-service-hotel", "markdown": "https://estevano.com/en/resources/multilingual-guest-service-hotel.md", "updated": "2026-10-23" }, { "lang": "es", "title": "RGPD y datos del huésped · Estevano", "description": "Qué dato del huésped es sensible y cómo lo protege un software hotelero.", "url": "https://estevano.com/recursos/rgpd-datos-huesped-hotel", "markdown": "https://estevano.com/recursos/rgpd-datos-huesped-hotel.md", "updated": "2026-10-23" }, { "lang": "en", "title": "GDPR-compliant guest messaging for hotels · Estevano", "description": "Which guest data is sensitive, and how hotel software should protect it.", "url": "https://estevano.com/en/resources/gdpr-guest-data-hotel", "markdown": "https://estevano.com/en/resources/gdpr-guest-data-hotel.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Estevano no sustituye a tu PMS · Estevano", "description": "Qué hace cada uno y cómo conviven en el día a día del hotel.", "url": "https://estevano.com/recursos/integracion-pms-hotel-estevano", "markdown": "https://estevano.com/recursos/integracion-pms-hotel-estevano.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Estevano does not replace your PMS · Estevano", "description": "What each one does, and how they work side by side every day.", "url": "https://estevano.com/en/resources/pms-integration-hotel", "markdown": "https://estevano.com/en/resources/pms-integration-hotel.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Más ingreso por huésped sin ser pesado · Estevano", "description": "Por qué falla el upselling de folleto y cómo vender justo cuando el huésped pregunta.", "url": "https://estevano.com/recursos/aumentar-ingresos-huesped-upselling-ia", "markdown": "https://estevano.com/recursos/aumentar-ingresos-huesped-upselling-ia.md", "updated": "2026-10-12" }, { "lang": "en", "title": "More revenue per guest without the hard sell · Estevano", "description": "Why leaflet upselling fails, and how to sell at the moment the guest asks.", "url": "https://estevano.com/en/resources/guest-revenue-upselling", "markdown": "https://estevano.com/en/resources/guest-revenue-upselling.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Las buenas reseñas se ganan durante la estancia · Estevano", "description": "Pedirlas al final no funciona. Resolver bien mientras el huésped está en el hotel, sí.", "url": "https://estevano.com/recursos/mejorar-resenas-online-hotel-experiencia", "markdown": "https://estevano.com/recursos/mejorar-resenas-online-hotel-experiencia.md", "updated": "2026-10-13" }, { "lang": "en", "title": "Good reviews are earned during the stay · Estevano", "description": "Asking at checkout doesn't work. Solving things well while the guest is still with you does.", "url": "https://estevano.com/en/resources/improve-hotel-online-reviews", "markdown": "https://estevano.com/en/resources/improve-hotel-online-reviews.md", "updated": "2026-10-13" }, { "lang": "es", "title": "La IA no reemplaza a tu equipo · Estevano", "description": "Qué absorbe la IA y qué se queda en manos de las personas.", "url": "https://estevano.com/recursos/ia-equipo-hotel-no-reemplaza", "markdown": "https://estevano.com/recursos/ia-equipo-hotel-no-reemplaza.md", "updated": "2026-10-23" }, { "lang": "en", "title": "AI does not replace your team · Estevano", "description": "What AI takes off their plate, and what stays with people.", "url": "https://estevano.com/en/resources/ai-hotel-team-not-replace", "markdown": "https://estevano.com/en/resources/ai-hotel-team-not-replace.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Check-in digital sin colas · Estevano", "description": "Cómo agilizar la llegada sin perder el trato humano ni sustituir al PMS.", "url": "https://estevano.com/recursos/check-in-digital-hotel-sin-colas", "markdown": "https://estevano.com/recursos/check-in-digital-hotel-sin-colas.md", "updated": "2026-10-14" }, { "lang": "en", "title": "Digital check-in without the queue · Estevano", "description": "How to speed up arrival without losing the human touch or replacing your PMS.", "url": "https://estevano.com/en/resources/digital-check-in-no-queues", "markdown": "https://estevano.com/en/resources/digital-check-in-no-queues.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Servicios del hotel por WhatsApp o por la app · Estevano", "description": "Lo que da WhatsApp, dónde se queda corto y qué aporta una app con la marca del hotel.", "url": "https://estevano.com/recursos/whatsapp-hotel-vs-app-propia", "markdown": "https://estevano.com/recursos/whatsapp-hotel-vs-app-propia.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Hotel services on WhatsApp or in the app · Estevano", "description": "What WhatsApp gives you, where it falls short, and what an app under the hotel's brand adds.", "url": "https://estevano.com/en/resources/whatsapp-vs-hotel-app", "markdown": "https://estevano.com/en/resources/whatsapp-vs-hotel-app.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Hotel boutique o cadena · Estevano", "description": "Cada uno necesita algo distinto de su software de huésped. Cómo elegir.", "url": "https://estevano.com/recursos/software-huesped-hotel-boutique-vs-cadena", "markdown": "https://estevano.com/recursos/software-huesped-hotel-boutique-vs-cadena.md", "updated": "2026-10-13" }, { "lang": "en", "title": "Boutique hotel or chain · Estevano", "description": "Each needs something different from its guest software. How to choose.", "url": "https://estevano.com/en/resources/guest-software-boutique-vs-chain", "markdown": "https://estevano.com/en/resources/guest-software-boutique-vs-chain.md", "updated": "2026-10-13" }, { "lang": "es", "title": "Cómo medir el ROI de la conserjería digital · Estevano", "description": "Las palancas que se pueden medir y cómo fijar el punto de partida.", "url": "https://estevano.com/recursos/roi-conserjeria-digital-hotel", "markdown": "https://estevano.com/recursos/roi-conserjeria-digital-hotel.md", "updated": "2026-10-12" }, { "lang": "en", "title": "How to measure the ROI of a digital concierge · Estevano", "description": "The levers you can actually measure, and how to set a baseline.", "url": "https://estevano.com/en/resources/digital-concierge-roi", "markdown": "https://estevano.com/en/resources/digital-concierge-roi.md", "updated": "2026-10-12" }, { "lang": "es", "title": "Room service en un todo incluido · Estevano", "description": "Cómo enseñar qué entra en el régimen y qué se paga aparte.", "url": "https://estevano.com/recursos/room-service-todo-incluido-resort", "markdown": "https://estevano.com/recursos/room-service-todo-incluido-resort.md", "updated": "2026-10-12" }, { "lang": "en", "title": "Room service at an all-inclusive · Estevano", "description": "How to show what the board includes and what costs extra.", "url": "https://estevano.com/en/resources/room-service-all-inclusive-resort", "markdown": "https://estevano.com/en/resources/room-service-all-inclusive-resort.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Mejores conserjes con IA para hoteles en 2026 · Estevano", "description": "Estevano, HiJiffy, Canary Technologies, Duve, Akia, Asksuite y Mews, comparados con lo que publica cada uno en su web.", "url": "https://estevano.com/recursos/mejores-conserjes-digitales-hoteles-2026", "markdown": "https://estevano.com/recursos/mejores-conserjes-digitales-hoteles-2026.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Best AI concierge software for hotels in 2026 · Estevano", "description": "Estevano, HiJiffy, Canary Technologies, Duve, Akia, Asksuite and Mews, compared on what each one publishes on its own website.", "url": "https://estevano.com/en/resources/best-digital-concierge-software-hotels-2026", "markdown": "https://estevano.com/en/resources/best-digital-concierge-software-hotels-2026.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Plataformas del huésped para Oracle OPERA Cloud · Estevano", "description": "Estevano, Canary, Duve y HiJiffy publican conexión con OPERA Cloud a través de OHIP, y no todas hacen lo mismo con tus datos.", "url": "https://estevano.com/recursos/oracle-opera-cloud-plataformas-huesped", "markdown": "https://estevano.com/recursos/oracle-opera-cloud-plataformas-huesped.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Guest messaging platforms for Oracle OPERA Cloud · Estevano", "description": "Estevano, Canary, Duve and HiJiffy publish an OPERA Cloud connection via OHIP, and they do not all do the same with your data.", "url": "https://estevano.com/en/resources/oracle-opera-cloud-guest-messaging", "markdown": "https://estevano.com/en/resources/oracle-opera-cloud-guest-messaging.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Chatbot para incidencias de mantenimiento y pisos · Estevano", "description": "Cuando el huésped avisa, Estevano abre el ticket en el departamento que toca y avisa al equipo en el móvil.", "url": "https://estevano.com/recursos/chatbot-hotel-incidencias-mantenimiento-pisos", "markdown": "https://estevano.com/recursos/chatbot-hotel-incidencias-mantenimiento-pisos.md", "updated": "2026-10-23" }, { "lang": "en", "title": "AI concierge for housekeeping and maintenance tickets · Estevano", "description": "When a guest reports a problem, Estevano opens a ticket for the right department and alerts the team on their phones.", "url": "https://estevano.com/en/resources/ai-concierge-housekeeping-maintenance-tickets", "markdown": "https://estevano.com/en/resources/ai-concierge-housekeeping-maintenance-tickets.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Room service y reservas con QR en el hotel · Estevano", "description": "El huésped escanea el QR de la habitación y pide room service o reserva mesa sin descargar nada.", "url": "https://estevano.com/recursos/room-service-reservas-restaurante-qr-hotel", "markdown": "https://estevano.com/recursos/room-service-reservas-restaurante-qr-hotel.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Room service and table bookings by QR code · Estevano", "description": "Guests scan the QR code in their room to order room service or book a table, with nothing to download.", "url": "https://estevano.com/en/resources/room-service-restaurant-booking-qr-hotel", "markdown": "https://estevano.com/en/resources/room-service-restaurant-booking-qr-hotel.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Cómo reducir las llamadas a recepción · Estevano", "description": "Las llamadas bajan cuando el huésped tiene otro sitio donde preguntar y pedir. Las que quedan las atiende Estevano Voice.", "url": "https://estevano.com/recursos/reducir-llamadas-recepcion-hotel", "markdown": "https://estevano.com/recursos/reducir-llamadas-recepcion-hotel.md", "updated": "2026-10-23" }, { "lang": "en", "title": "How to cut calls to the front desk · Estevano", "description": "Calls drop when guests have somewhere else to ask and order. Estevano Voice picks up the ones that still come in.", "url": "https://estevano.com/en/resources/reduce-front-desk-calls-hotel", "markdown": "https://estevano.com/en/resources/reduce-front-desk-calls-hotel.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Conserje digital en República Dominicana · Estevano", "description": "Estevano opera en República Dominicana: Santo Domingo Bay lo usa cada día con su propia app en la App Store.", "url": "https://estevano.com/recursos/conserje-digital-hoteles-republica-dominicana", "markdown": "https://estevano.com/recursos/conserje-digital-hoteles-republica-dominicana.md", "updated": "2026-10-23" }, { "lang": "en", "title": "Digital concierge in the Dominican Republic · Estevano", "description": "Estevano runs in the Dominican Republic: Santo Domingo Bay uses it every day with its own app on the App Store.", "url": "https://estevano.com/en/resources/digital-concierge-hotels-dominican-republic", "markdown": "https://estevano.com/en/resources/digital-concierge-hotels-dominican-republic.md", "updated": "2026-10-23" }, { "lang": "es", "title": "Política de privacidad · Estevano", "description": "Cómo trata Estevano los datos personales de los hoteles y de sus huéspedes.", "url": "https://estevano.com/legal/privacidad", "markdown": "https://estevano.com/legal/privacidad.md", "updated": "2026-10-19" }, { "lang": "en", "title": "Privacy policy · Estevano", "description": "How Estevano handles the personal data of hotels and their guests.", "url": "https://estevano.com/en/legal/privacy", "markdown": "https://estevano.com/en/legal/privacy.md", "updated": "2026-10-19" }, { "lang": "es", "title": "Términos del servicio · Estevano", "description": "Las condiciones de uso de Estevano para los hoteles que lo contratan.", "url": "https://estevano.com/legal/terminos", "markdown": "https://estevano.com/legal/terminos.md", "updated": "2026-10-12" }, { "lang": "en", "title": "Terms of service · Estevano", "description": "The terms that apply to hotels using Estevano.", "url": "https://estevano.com/en/legal/terms", "markdown": "https://estevano.com/en/legal/terms.md", "updated": "2026-10-12" }, { "lang": "es", "title": "Política de cookies · Estevano", "description": "Qué guarda Estevano en tu navegador y cuándo usa Google Analytics, solo si lo aceptas.", "url": "https://estevano.com/legal/cookies", "markdown": "https://estevano.com/legal/cookies.md", "updated": "2026-10-19" }, { "lang": "en", "title": "Cookies policy · Estevano", "description": "What Estevano stores in your browser and when it uses Google Analytics, only if you accept.", "url": "https://estevano.com/en/legal/cookies", "markdown": "https://estevano.com/en/legal/cookies.md", "updated": "2026-10-19" } ] }