Filters the menu and suggests what's available
Once the guest confirms, it opens an F&B ticket with the room, allergens and time.
How it works
Your hotel goes live in days.
Estevano gives your guests an app in your hotel's brand. The AI answers what it knows and sends anything that needs a person to the right department. Your team replies with full context from a single console.
Bring in your website info on day one
Type in your website address and Estevano gathers your restaurants, spa and services for you to review.
4 steps
From sign-up to your hotel's app
Four steps, with guided setup.
- 01
We set up your hotel
Name, address and rooms, with assisted onboarding and guided setup.
- 02
Make it your brand
Your logo and name, your languages and your modules, such as room service, restaurants or spa.
- 03
Connect what you already use
Optional. On Oracle OPERA Cloud? Estevano reads your bookings read-only and ties each request to a real room and booking. You can start without integration.
- 04
Your guests already have your app
A QR code in the room, nothing to download. On Enterprise, your own app in the stores too. Guests ask, book and sort things out in their own language.
Your hotel's brain
The AI answers with your hotel's own information
It only uses what your hotel has loaded, from the menu to policies and opening hours. Anything that isn't loaded goes to your team.
Alerts the right team with the right priority
Opens a high-priority Maintenance ticket with the room number.
If the answer isn't loaded, it won't invent one
It goes to the front desk, and the guest gets the answer in the chat as soon as there is one.
Only what your hotel has loaded
It answers from what your hotel has loaded, from your imported website to what it picks up from tickets. Anything missing goes to your team.
It learns from your team
When your team answers a new question, Estevano learns it for next time.
Guest and team
What the guest asks for is what your team sees
One request, on the guest's phone and in the console.
For your guests
A guest asks in the chat, and the concierge handles it and opens a request they can follow live.
See the guest sideFor your team
The request lands on the board and the team takes it through to Completed.
See the team sideBusiness benefits
Fewer calls at the front desk and more sales from the room
Not one more inbox to answer. Every request resolves itself or reaches the right department first time, while your team stays where it's needed.
Your front desk gets time back
No more switchboard duty: the AI filters, sorts and routes each request to the right department.
What changes day to day
- Your team works with contextNo sticky notes or walkie-talkies. Every request arrives with the guest's conversation.
- Upselling from the roomRoom service, restaurant and spa one tap away from the room QR code, with nothing to download.
Getting started
Start with what you already have
Start small and grow when you're ready. Your brand, the integrations and your own app arrive when you need them, not before.
Integration
It works alongside your PMS, not instead of it
- With Oracle OPERA CloudRead-only and revocable at any time. No data to migrate.
- Without OPERANot on OPERA? Start without integration and check guests in from the console.
Why it's easy to start
What you need on day one.
- QR codes ready to printEvery room gets its QR code and its welcome sheet.
- Your team, in their languageThe staff console comes in Spanish and English.
Grow without switching provider
Start with your logo inside the Estevano app and go all the way to your own app in the stores.
Get started
Ready for your hotel's app?
Step into the demo and see both the guest side and the team side.