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Estevano vs HiJiffy
Two ways to serve guests with AI, compared on what each one publishes.
In short
HiJiffy is a guest communications platform for hotels and hotel groups that answers with AI across web chat, social media, WhatsApp and OTAs, and publishes starting prices based on the number of rooms. Estevano is an AI concierge for the stay that routes every guest request to the right department as a ticket, with room service and restaurant and spa bookings. Estevano also answers the phone with Estevano Voice and, on Enterprise, gives the hotel its own app in the stores.
Updated on
Point by point
What each one does
Estevano's side comes from the product in production and the other vendor's from its own website.
| What to check | Estevano | HiJiffy |
|---|---|---|
| Guest languages | Yes: 6 in the app; on voice, those the hotel picks | Yes: Up to 132 by plan (3 on Basic) |
| Routes each request to the right department | Yes: Ticket with priority and status | Yes: Assigns requests to the department |
| Room service | Yes: Menu, hours and order status | Yes: As a request type |
| Restaurant and spa bookings | Yes: Inside the chat | Yes: From the virtual concierge |
| AI phone calls | Yes: Estevano Voice, add-on in Essentials | Not published: Voice notes; calls via its Bookline.ai integration |
| Yes: Confirmations and notices; guests who write in get the app link | Yes: On Premium; add-on on Pro | |
| Social media and OTA messages | No | Yes: Social media, Booking.com, Expedia and Airbnb |
| Online check-in | On request (custom integration) | Add-on on Premium |
| Guests get in without downloading anything | Yes: From the room QR code or a link | Yes: Web chat and messaging |
| The hotel's own app in the stores | Yes: On Enterprise | Not published: Embeds in the hotel's app |
| Oracle OPERA Cloud connection | Yes: Read-only, via OHIP | Not published: Check its integrations list |
| Other PMSs | No: Ask us; also works without integration | Yes: 100+ integrations |
| Prices published on its website | No: Per room per month, in each proposal | Yes: From, by number of rooms |
- Yes
- No
- Not published
- Add-on
Sources: hijiffy.com, Virtual Concierge, Channels, Integrations, Bookline, Plans and pricing, checked on 14-oct-2026. "Not published" means its website did not say it on the day we checked, not that the product lacks it. Estevano's side comes from this website and the product.
When to choose each
When to choose each one
It depends on what you want to solve first at your hotel.
Choose Estevano if
- You want every in-stay request to reach the right department as a ticket with a priority and a status, tracked by your team in one console.
- You want the AI to answer the hotel's phone as well and get requests done.
- You run Oracle OPERA Cloud, or you want an app in your hotel's brand and, on Enterprise, your own app in the stores.
Choose HiJiffy if
- You want one inbox for web chat, social media, WhatsApp, SMS, email and OTA messages.
- You want an assistant that helps sell direct bookings from your website.
- You need many languages in the chat and want to see starting prices before talking to sales.
Questions
Questions about Estevano and HiJiffy
What is the difference between Estevano and HiJiffy?
HiJiffy focuses on guest communication across many channels (web chat, social media, WhatsApp, SMS, email and OTAs) and on direct sales with its booking assistant. Estevano focuses on running the stay: every request reaches the right department as a ticket, with room service, restaurant and spa bookings, a console for the team and calls answered by Estevano Voice.
Do Estevano and HiJiffy answer phone calls?
Estevano does: Estevano Voice answers the hotel's phone in up to 6 languages, chosen by each hotel, and gets the guest's requests done. On its website, HiJiffy explains that its AI understands voice notes in messaging channels, and that phone calls are answered by the Bookline.ai voice assistant, integrated with HiJiffy (checked on 14-oct-2026).
Do HiJiffy and Estevano publish their prices?
HiJiffy publishes starting prices on its website, based on the number of rooms, with Basic, Pro, Premium and Enterprise plans. Estevano does not publish figures: its Essentials, Pro and Enterprise plans are priced per room per month based on the size of the hotel, with the figure set in each proposal.
Which PMSs do Estevano and HiJiffy connect to?
Estevano connects to Oracle OPERA Cloud via OHIP, read-only and revocable, and also works without integration; for other PMSs, ask. HiJiffy says on its website that it integrates with the PMS and has 100+ integrations; to see whether it covers yours, check its integrations page.
The demo
See it with a sample hotel
Step into the demo hotel as a guest and as the front desk, and compare it with what you use today.