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Estevano vs Canary Technologies
A concierge for the stay and a platform for arrival and departure, compared on what each one publishes.
In short
Canary Technologies is a guest management platform for hotels that covers arrival and departure (mobile check-in, kiosk, mobile keys, smart checkout) and adds messaging, upsells, digital tipping and AI voice, with custom pricing. Estevano is an AI concierge for the stay that routes every guest request to the right department as a ticket, with room service and restaurant and spa bookings. Both answer calls with AI; Estevano also gives the hotel its own app in the stores on Enterprise.
Updated on
Point by point
What each one does
Estevano's side comes from the product in production and the other vendor's from its own website.
| What to check | Estevano | Canary TechnologiesCanary |
|---|---|---|
| Guest languages | Yes: 6 in the app; on voice, those the hotel picks | Yes: Translation in 100+, on Advanced and Pro |
| Routes each request to the right department | Yes: Ticket with priority and status | Yes: AI service ticket creation, on Advanced |
| Room service | Yes: Menu, hours and order status | Yes: Mobile food and drink ordering |
| Restaurant and spa bookings | Yes: Inside the chat | Not published |
| AI phone calls | Yes: Estevano Voice, add-on in Essentials | Yes: AI Voice |
| Yes: Confirmations and notices; guests who write in get the app link | Yes: Alongside SMS | |
| Social media and OTA messages | No | Yes: OTAs, WeChat and LINE |
| Online check-in | On request (custom integration) | Yes: Mobile, tablet and kiosk |
| Guests get in without downloading anything | Yes: From the room QR code or a link | Yes: App-less messaging |
| The hotel's own app in the stores | Yes: On Enterprise | Not published: Focuses on app-less messaging |
| Oracle OPERA Cloud connection | Yes: Read-only, via OHIP | Not published: Lists Oracle Hospitality |
| Other PMSs | No: Ask us; also works without integration | Yes: Long list: protel, Mews, Cloudbeds and more |
| Prices published on its website | No: Per room per month, in each proposal | No: Custom pricing |
- Yes
- No
- Not published
- Add-on
Sources: canarytechnologies.com, AI Voice, Guest Messaging, Integrations, Pricing, checked on 14-oct-2026. "Not published" means its website did not say it on the day we checked, not that the product lacks it. Estevano's side comes from this website and the product.
When to choose each
When to choose each one
It depends on what you want to solve first at your hotel.
Choose Estevano if
- Your main load is in-stay requests: you want each one to reach the right department as a ticket with a priority and a status.
- You want room service and restaurant and spa bookings inside the guest chat, in 6 languages.
- You run Oracle OPERA Cloud, or you want the app in your hotel's brand and, on Enterprise, your own app in the stores.
Choose Canary Technologies if
- You want to digitise arrival and departure: mobile check-in, tablet registration, kiosk, mobile keys and smart checkout.
- You want to sell upgrades and take digital tips, with SMS and WhatsApp messaging and nothing for the guest to download.
- You want AI voice that also books stays and changes reservations, and your PMS is on its integrations list.
Questions
Questions about Estevano and Canary Technologies
How do Estevano and Canary Technologies differ?
Canary Technologies covers the whole guest journey with an emphasis on arrival and departure: mobile check-in, kiosk, mobile keys, upsells, tipping and smart checkout. Estevano focuses on the stay: guests ask by chat or by phone and every request reaches the right department as a ticket, with room service and restaurant and spa bookings.
Do Canary Technologies and Estevano answer the phone with AI?
Yes, both do. According to its website, Canary AI Voice handles calls to book stays, change reservations, offer upgrades or route the call to your team. Estevano Voice answers the hotel's phone in up to 6 languages, chosen by each hotel, and turns the guest's requests into tickets for the right department.
Do guests need to download an app with Canary Technologies or Estevano?
Not with either. Canary builds its messaging around SMS and WhatsApp with no app. Estevano opens from the room QR code or a link with nothing to download, and on Enterprise the hotel also has its own app in the stores.
How do Canary Technologies and Estevano price their plans?
Neither publishes figures. Canary offers Core, Advanced and Pro plans with custom pricing. Estevano has Essentials, Pro and Enterprise plans priced per room per month based on the size of the hotel, with the figure set in each proposal.
The demo
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Step into the demo hotel as a guest and as the front desk, and compare it with what you use today.