Best AI voice agents for hotels in 2026

A hotel can put any of these six AI voice agents on its phone line: Estevano Voice, Canary AI Voice, PolyAI, Akia AI Voice, Bookline.ai and HiJiffy with Bookline. When a website does not say something, the final table reads "Not published", not "No".

This guide is ours. It is written by the Estevano team, and Estevano Voice is one of the six agents it compares. What we say about Estevano Voice comes from the product running in production; everything about the others comes only from their own website, checked on 24 October 2026.

What to look at before you choose

Before you choose, find out this about each agent:

• Who calls. Whether it mostly serves in-house guests (towels, room service, a table, something broken) or people who have not booked yet.
• What it gets done. Whether it only informs or also books, orders and opens tickets, and where each request ends up.
• Identity. How it checks who is calling before charging something to a room or changing a booking.
• Languages. Which ones exactly, and whether the hotel chooses them.
• Handing over to a person. Who it passes the call to when it cannot solve it, and with what context.
• Systems. Which PMS, booking engine or phone system it connects to, and what it looks up there.
• Pricing. Whether it is published, and whether voice is an add-on or part of a plan.

Estevano Voice

What it is. Estevano's AI voice agent. It answers the hotel's phone in the hotel's name and gets in-house guests' requests done, and they land in the same console as everything guests ask for in the app.

Who it suits. Hotels and resorts that want the phone to handle in-stay requests, not just questions, with each one reaching the right team just as it does from the chat.

What it includes.

• Up to 6 languages: Spanish, English, French, German, Portuguese and Italian. Each hotel chooses which.
• Before changing anything, it checks the guest's room number and PIN on the server. The PIN is never exposed and repeated attempts are blocked.
• It books restaurant tables and spa treatments, changes and cancels those bookings, and orders room service from the hotel's menu.
• It opens tickets, for example for maintenance or housekeeping, for the right department, with the room already verified.
• It answers with the hotel's information and the availability the hotel manages in Estevano. It takes messages and transfers the call to the front desk.
• Three levels the hotel picks from the console: inform, check availability or act with a PIN.
• Every call is logged in the console with the room, the language, the duration and whether the guest was verified.
• It does not book rooms or sell stays over the phone: it is built for guests who are already at the hotel.
• Available on every plan: as an add-on on Essentials, with minutes included on Pro and Enterprise. Pricing comes with your proposal. See Estevano Voice.

Canary AI Voice

What it is. Canary Technologies' AI voice agent, part of its guest management platform for hotels.

Who it suits. Hotels that want the phone to sell and manage room bookings, with voice in the same platform as arrival, stay and departure.

What it includes.

• It answers external, on-property and call-center calls, according to its website.
• It books stays, modifies reservations and offers upsells, and routes the call to your team when needed.
• It recommends dining, services and local attractions.
• It mentions multilingual support without saying which languages.
• It says it syncs with the hotel's PMS, CRS, CRM, booking engine and payments, without naming them on that page, and integrates with the phone system.
• No amounts published, and its pricing page does not say which plan AI Voice comes with.

Source: canarytechnologies.com, AI Voice and Pricing, checked on 24 Oct 2026.

Estevano vs Canary · Canary Technologies alternatives for hotels.

PolyAI

What it is. PolyAI builds AI voice agents for customer service across several industries, and has its own page for hotels.

Who it suits. Hotel groups that want a voice agent for their phone service connected to their contact center, with integrations its website names such as Five9, NICE, Salesforce and Zendesk.

What it includes.

• It takes room reservations, answers property and brand questions, and starts housekeeping requests, according to its hotels page.
• It looks up room availability and changes bookings. It says it works with most property management systems, without naming any.
• It routes calls to anyone in the hotel's staff directory.
• It describes itself as multilingual, without listing the languages.
• Besides voice, it handles SMS, WhatsApp, web chat and email.
• Platform pricing is on request; it only publishes rates for its API.

Source: poly.ai, Hotels and Pricing, checked on 24 Oct 2026.

Akia AI Voice

What it is. Akia AI Voice is the phone agent in Akia, an AI platform for hospitality that handles guest messaging and calls.

Who it suits. Hotels and vacation rentals that want messages and calls in one tool, with room bookings over the phone.

What it includes.

• It passes each call to the front desk, maintenance, housekeeping or the manager on duty, with a short summary of what the caller needs.
• It books rooms and answers rate, availability and property questions.
• During the call it texts a secure payment link, so the card number is never said out loud.
• Its voice page names Mews, Cloudbeds, StayNTouch, Guesty, Hostaway, Oracle Opera and Apaleo, among other PMSs.
• That page does not say which languages it handles.
• AI Voice comes with its Max plan, on quote, with no amounts published.

Source: akia.com, AI Voice and Pricing, checked on 24 Oct 2026.

Bookline.ai

What it is. Bookline presents itself as an AI communication platform for restaurants, hotels and other businesses, with a voice agent and a WhatsApp assistant. It has its own page for hotels.

Who it suits. Hotels that mainly want to answer calls from people thinking of booking, using the availability and rates in their PMS.

What it includes.

• It answers in the guest's language, which it detects from the phone prefix. It names Spanish, English, French and German, among others.
• It looks up availability and rates in the PMS and answers the usual questions.
• Its hotels page says it handles direct bookings and also that booking calls are always transferred to the hotel: ask them which applies.
• It names integrations with Mews, Cloudbeds, Roiback, Mirai, Amenitiz and Hotetec, among others.
• Its hotels page mentions requests during the stay, without saying which; it does not cover room service.
• Custom pricing, with no amounts published.

Source: bookline.ai and Hotels (in Spanish), checked on 24 Oct 2026.

HiJiffy with Bookline

What it is. HiJiffy is a guest communications platform for hotels and hotel groups. For the phone, its website presents an integration with Bookline.ai, whose voice assistant answers calls.

Who it suits. Hotels already using HiJiffy for chat, social media and WhatsApp that want to bring calls into the same direct-booking flow.

What it includes.

• Bookline's voice assistant answers calls, handles frequently asked questions and takes bookings by voice.
• During the call it sends the guest a WhatsApp message with a booking engine link and the booking details. If the guest does not finish, HiJiffy follows up on WhatsApp.
• The integration page does not say which languages the voice handles.
• HiJiffy publishes starting prices based on the number of rooms; the integration page does not give a price for voice.

Source: Bookline on hijiffy.com and Plans and pricing, checked on 24 Oct 2026.

Estevano vs HiJiffy.

How to choose yours

• If most calls come from in-house guests (towels, room service, a table, something broken), look for an agent that checks who is calling and leaves the request in your team's tool. That is what Estevano Voice is built for.
• If most calls come from people who want to book, look for one that checks your rates and books the room in your PMS. According to their websites, Canary, PolyAI and Akia book rooms, and Bookline looks up availability and rates.
• If you run a contact center, check the integrations with your phone system and contact center software. Canary and PolyAI cover them on their websites.
• Ask for the exact list of languages. Several websites say "multilingual" without saying which.
• Ask what happens when it does not know. Who it passes the call to, with what context, and whether the request is logged for your team.

If you also want a concierge for the guest chat, see the best digital concierge software for hotels in 2026. To see what a voice receptionist does, read an AI receptionist that answers the phone.

How we made this guide

Estevano Voice is our product: what we say about it comes from what runs in production. For the rest, we only used their own website, checked on 24 October 2026, with no reviews or opinions. We review it every quarter. If you work at one of these vendors and something has changed, write to us at hello@estevano.com and we will correct it.

All six in one table

The table below sums up each entry. "Not published" means the vendor's website did not say it on the day we checked, not that they do not have it. Before you decide, ask each one about what matters to you.