This list covers six Duve alternatives for hotels: Estevano, Canary Technologies, HiJiffy, Akia, Mews and Asksuite. Estevano is our product and comes first. Everything about the others comes from their own website, linked next to each entry with the date we checked it, 23 October 2026.
Updated on
[ 01 / 05 ] ·The list
Six options for your hotel
Estevano comes first because it is ours. The rest follow in order of how close they are to what you are replacing.
1. Estevano
An AI concierge for hotels: it looks after guests in their own language through the hotel's app, with nothing to download, and over the phone with Estevano Voice.
Best for
Hotels and resorts that want every in-stay request to reach the right department as a ticket with a priority and a status, with room service and restaurant and spa bookings inside the chat.
Limitation
It does not bring in messages from social media or OTAs, and the only PMS it connects to is Oracle OPERA Cloud; on any other PMS you start without integration.
Pricing
No amounts published: priced per room per month, set in each proposal.
Source: this website and the product running in production.
A guest management platform for hotels that covers arrival, stay and departure, with messaging, upsells and AI voice.
Best for
Hotels that want to digitise arrival and departure (mobile check-in, kiosk, mobile key and smart checkout) and sell extras through messaging that needs no app download.
Limitation
The pages we checked do not cover restaurant or spa bookings inside the conversation.
Pricing
No amounts published: Core, Advanced and Pro plans with custom pricing.
A guest communications platform for hotels and hotel groups, with an AI booking assistant and an AI virtual concierge.
Best for
Hotels and groups that want one inbox for web chat, social media, WhatsApp, SMS, email and OTA messages, with an assistant that helps close direct bookings.
Limitation
For phone calls, its website presents an integration with Bookline.ai, whose voice assistant answers them; WhatsApp comes with the Premium plan.
Pricing
Publishes starting prices, based on the number of rooms.
The rows are the same as in the one-to-one comparisons.
Estevano, Duve and other alternatives compared point by point, based on each vendor's website as checked on 23-oct-2026
What to look at
Estevano
Duve
Canary Technologies
HiJiffy
Guest languages
Yes: 6 in the app; on voice, those the hotel picks
Yes: AI in 100+; auto translation in up to 20
Yes: Translation in 100+, on Advanced and Pro
Yes: Up to 132 by plan (3 on Basic)
Routes each request to the right department
Yes: Ticket with priority and status
Not published: Escalates to a team member
Yes: AI service ticket creation, on Advanced
Yes: Assigns requests to the department
Room service
Yes: Menu, hours and order status
Yes: Digital menus and ordering
Yes: Mobile food and drink ordering
Yes: As a request type
Restaurant and spa bookings
Yes: Inside the chat
Not published: Mentions spa booking in the app, no detail
Not published
Yes: From the virtual concierge
AI phone calls
Yes: Estevano Voice, add-on in Essentials
Not published
Yes: AI Voice
Not published: Voice notes; calls via its Bookline.ai integration
WhatsApp
Yes: Confirmations and notices; guests who write in get the app link
Yes: At extra cost
Yes: Alongside SMS
Yes: On Premium; add-on on Pro
Social media and OTA messages
No
Yes: Airbnb and Booking.com
Yes: OTAs, WeChat and LINE
Yes: Social media, Booking.com, Expedia and Airbnb
Online check-in
On request (custom integration)
Yes: On every plan
Yes: Mobile, tablet and kiosk
Add-on on Premium
Guests get in without downloading anything
Yes: From the room QR code or a link
Yes: From a link or a QR code
Yes: App-less messaging
Yes: Web chat and messaging
The hotel's own app in the stores
Yes: On Enterprise
Not published: Its app is web-based, no app store
Not published: Focuses on app-less messaging
Not published: Embeds in the hotel's app
Oracle OPERA Cloud connection
Yes: Read-only, via OHIP
Yes: OPERA Cloud via OHIP, two-way
Yes: OPERA Cloud via OHIP, two-way
Yes: OPERA Cloud via OHIP
Other PMSs
No: Ask us; also works without integration
Yes: Mews, protel, Cloudbeds, Apaleo and more
Yes: Long list: protel, Mews, Cloudbeds and more
Yes: 100+ integrations
Yes
No
Not published
Add-on
Akia, Mews and Asksuite have no one-to-one comparison: you will find them in the list above and in the guide to the best digital concierge software.
[ 03 / 05 ] ·Resorts
For a resort with several outlets
Each outlet has its own menu and opening hours, and every order has to reach the right team.
Estevano
Each outlet has its own menu and opening hours, room service and restaurant and spa bookings happen inside the chat, and every request reaches the right department as a ticket. This is how Santo Domingo Bay, in the Dominican Republic, runs.
Its app offers digital menus and mobile ordering, for places such as the pool bar, room service or the lobby café.
Canary Technologies
Publishes mobile food and beverage ordering.
HiJiffy
Its virtual concierge takes room service requests and restaurant and spa treatment bookings, and assigns them to the right department.
[ 04 / 05 ] ·Questions
Questions about Duve alternatives
What are the alternatives to Duve for a hotel?
This list has six: Estevano, Canary Technologies, HiJiffy, Akia, Mews and Asksuite. Estevano is our product and focuses on in-stay requests. Canary covers arrival and departure, HiJiffy and Asksuite bring messages from many channels together, Akia automates messaging and the phone, and Mews is a PMS with guest tools.
Which Duve alternatives answer phone calls?
Estevano, with Estevano Voice, which answers the hotel's phone in up to 6 languages and gets guests' requests done. According to their websites, Canary answers calls with AI Voice, Akia with AI Voice on its Max plan, and HiJiffy with Bookline.ai's voice assistant integrated. The Duve pages we checked on 23-oct-2026 do not cover calls.
Which Duve alternative suits a resort with several restaurants?
Estevano handles each outlet with its own menu and opening hours, runs room service and restaurant and spa bookings inside the chat, and sends every request to the right department as a ticket. Duve publishes digital menus and mobile ordering for places such as the pool bar or the lobby café.
Are there Duve alternatives that connect to Oracle OPERA Cloud?
Yes. Estevano connects to Oracle OPERA Cloud via OHIP, read-only and revocable. Canary and HiJiffy also publish an OPERA Cloud integration via OHIP, and Akia lists Oracle Opera among its integrations. Duve publishes its own, two-way.
1. Estevano