# Room service and table bookings by QR code ยท Estevano URL: https://estevano.com/en/resources/room-service-restaurant-booking-qr-hotel > Guests scan the QR code in their room to order room service or book a table, with nothing to download. With Estevano, guests scan the QR code in their room to order room service or book a table without downloading anything. Estevano Updated on 23 October 2026 6 min read With Estevano, guests scan the QR code in their room and the hotel's app opens in the browser, with nothing to download. From there they order room service from the hotel's menu and book a table against each restaurant's real sittings and tables. If there's nothing free at that time, the app offers another restaurant in the hotel with room that night. ## Can guests order room service and book a table from a QR code? Yes. A store app asks for a download, a sign-up and permissions before the first order; a QR code in the room only needs the phone's camera. The guest sees the menu, picks and confirms, and the order or booking reaches the right team. The QR code can sit on a card, on the in-room TV or next to the phone. For more on how access works, see the guide to a guest app with nothing to download. ## Room service from the hotel's own menu The team builds the room service menu in the console, with categories, photos, prices and allergens. Each menu has its service hours, and ordering can be closed when needed, say when the kitchen shuts. If a dish sells out, it's switched off and stops showing. Guests add dishes to the cart, see the total before confirming and follow the order in the app, from Received to In preparation to On the way. In the console, each order arrives with the room, the dishes and the guest's note, and becomes one more ticket for the team. - A room service order from the cart to On the way. - The team changes a price, takes a dish off and adds a new one to the room service menu. ## Table bookings against real sittings and tables Each restaurant in the hotel has its own menu, opening hours and sittings for every service, from breakfast to dinner, with its tables set by size. Guests choose the restaurant, day, time and party size, and only see times when a table really is free. If there's no room at the time they want, the app doesn't stop at "no availability". It offers another restaurant in the hotel with a table that night. The booking isn't lost, and the team doesn't have to hunt for an alternative over the phone. - A table at La Terraza at 8:30 pm for two, inside the chat. - La Terraza has no table at 9 pm, so the app offers other restaurants with room that night. ## Spa bookings against real capacity The spa works the same way. Treatments have their length and price, and sessions fill up by real capacity. Guests book from the chat and the booking shows up in the console, marked as made by the guest or by the staff. Spa sessions fill up by real capacity and the guest books a massage at 6 pm. ## Confirmations by WhatsApp and email Once a booking is confirmed, the guest gets the confirmation by WhatsApp and email, under the hotel's name. Guests who message the hotel on WhatsApp get the link to the app to carry on there. The booking confirmation reaches the guest by WhatsApp and email. ## The QR code opens the app and the PIN identifies the guest The QR code takes guests to the hotel's app, but it doesn't say who's holding the phone. That's why the front desk checks the room in and the guest gets a PIN for the stay. It's what identifies them for anything done in their name. On the phone, for example, Estevano Voice asks for the room and PIN before ordering room service or booking a table. If yours is an all-inclusive, also read room service at an all-inclusive resort. The rest of the modules are on the product page. How it looks in Estevano The room QR code is scanned and the hotel's app opens with nothing to download. ## Frequently asked questions **Who keeps the room service menu up to date?** The hotel's own team, from the console. They change prices, photos, allergens and hours, and switch off a dish when it sells out. **What happens if the restaurant is full at that time?** The app tells the guest and offers another restaurant in the hotel with a table that night. **Can you run several restaurants with different hours?** Yes. Each restaurant has its own menu, hours and sittings for every service, with tables set by size. **How does the team find out about an order or a booking?** A room service order arrives in the console as a ticket, with the room and the dishes. Restaurant and spa bookings show up in the console with their source, guest or staff. **Do guests get a booking confirmation?** Yes, by WhatsApp and email, under the hotel's name. ## Keep reading - Product A hotel guest app with nothing to download Why app-store apps rarely get installed, and how guests get in by scanning the QR code in their room. - Resort Room service at an all-inclusive How to show what the board includes and what costs extra. - Front desk How to cut calls to the front desk Calls drop when guests have somewhere else to ask and order. Estevano Voice picks up the ones that still come in. ## Shall we look at it for your hotel? We get Estevano running in days, and you keep your current PMS.