# Digital concierge in the Dominican Republic ยท Estevano URL: https://estevano.com/en/resources/digital-concierge-hotels-dominican-republic > Estevano runs in the Dominican Republic: Santo Domingo Bay uses it every day with its own app on the App Store. Estevano runs in the Dominican Republic at Santo Domingo Bay, which uses it every day with its own app. Estevano Updated on 23 October 2026 6 min read Estevano is already live in the Dominican Republic. Santo Domingo Bay uses it every day with its own branded app on the App Store, connected to Oracle OPERA Cloud with read-only access. In the last month, 800+ requests and 5,000+ messages in guest conversations went through Estevano there. Production data for the last 30 days, as of 23 October 2026. ## Is there a digital concierge for hotels in the Dominican Republic? Yes. Estevano is an AI concierge for hotels: it looks after guests through the hotel's app and routes every request to the right department as a ticket with a priority and a status. In the Dominican Republic it's already in production. The full case is at Santo Domingo Bay. ## What Santo Domingo Bay uses every day This is what the resort uses day to day, checked in production: - The AI chat that opens the ticket. The guest writes and Estevano opens a ticket for the right department. - Tickets with a priority. Normal, high or urgent, so urgent ones don't wait in the queue. - Alerts on the team's phones, on iOS and Android. - Room service from its own menu. Every order becomes a ticket for the team. - Restaurant and spa bookings, across several outlets, each with its own menu and hours. - Its own app, with its name and brand, on the App Store. It reads in-house reservations and guest profiles from OPERA Cloud via OHIP every few minutes. That way every request is tied to the real room and booking, and Estevano writes nothing back to the PMS. Estevano reads in-house reservations from Oracle OPERA Cloud every few minutes, read-only. ## Six languages A hotel in the Dominican Republic welcomes guests from many countries. With Estevano, guests use the app in Spanish, English, French, German, Portuguese or Italian, and the concierge replies in whatever language they write in. The team console is in Spanish and English. If the hotel wants the phone covered too, Estevano Voice answers calls in up to 6 languages, the ones each hotel chooses. ## Resorts with several restaurants At an all-inclusive resort, one question that comes up every day is where and when to eat: which restaurant is open tonight, whether the specialty one has a table and at what time. In Estevano, each restaurant has its own menu, hours and sittings, and guests book against real tables. If there's nothing free, the app offers another restaurant in the hotel with room that night. The team sees the day's bookings in the console and marks who turns up and who doesn't. What each board basis includes depends on each resort and is worked out with each hotel. There's more in room service at an all-inclusive resort. Today's bookings at a restaurant: one is seated and another is marked as a no-show. ## Confirmations by WhatsApp Bookings are confirmed by WhatsApp and email, under the hotel's name. That's how Santo Domingo Bay sends its confirmations. Guests who message the hotel on WhatsApp get the link to the app to carry on there. The booking confirmation reaches the guest by WhatsApp and email. ## How to get started We onboard you hands-on and you can be live in days. If your hotel runs Oracle OPERA Cloud, Estevano connects read-only and you can revoke access at any time. If not, you can start without integration and check guests in from the console. Plans are Essentials, Pro and Enterprise, priced per room per month based on the size of the hotel. With Enterprise, your hotel gets its own app in the stores, just like Santo Domingo Bay. The quickest way in is to try the demo and look at the plans. How it looks in Estevano A guest writes in French in the app's chat and the concierge replies in French. ## Frequently asked questions **Which hotel uses Estevano in the Dominican Republic?** Santo Domingo Bay, with its own branded app on the App Store, connected to Oracle OPERA Cloud with read-only access. **Do you need Oracle OPERA Cloud?** No. If the hotel runs OPERA Cloud, Estevano reads in-house reservations and guest profiles from it. If it uses another PMS, it can start without integration and check guests in from the console. **Which languages does it speak with guests?** The guest app is available in Spanish, English, French, German, Portuguese and Italian, and the concierge replies in the language the guest writes in. **Does it work for an all-inclusive resort?** Yes. Each restaurant has its own menu, hours and sittings, and guests book against real tables. What each board basis includes is worked out with each hotel. ## Keep reading - Experience Serve every guest in their own language Translating is not understanding. How multilingual service works in chat and on the phone. - Integration Estevano does not replace your PMS What each one does, and how they work side by side every day. - Channel Ordering hotel services on WhatsApp or in the app What WhatsApp gives you, where it falls short, and what an app under the hotel's brand adds. ## Shall we look at it for your hotel? We get Estevano running in days, and you keep your current PMS.